topic Re: Email address gone. graffiti.net. is gone, my account is not accessible in Get Support

Email address gone. graffiti.net. is gone, my account is not accessible

Shadowfax — Sat, 23 Nov 2024 17:18:02 GMT

please help, I had a very old email address connected to my account. The entire server and platform is gone. I can't get into my account as I have not email address anymore. I have been locked out a few times and I can't access the email address to check the verification code.

Re: Email address gone. graffiti.net. is gone, my account is not accessible

eddieO — Sat, 23 Nov 2024 17:23:59 GMT

@Shadowfax I think you are going to need customer supports help with this one. You can reach then below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Edit: Are you able to get into your PM app on your device? If so, you should be able to go to the Account tab and update your email address on file with something that is working, but if not you can try reaching an agent with the link I provided above.

Re: Email address gone. graffiti.net. is gone, my account is not accessible

Yummy — Sat, 23 Nov 2024 17:29:57 GMT

Your email is just a login ID. You can still use it, receive 2FA as SMS and log in. Then change email...

Re: Email address gone. graffiti.net. is gone, my account is not accessible

Shadowfax — Sat, 23 Nov 2024 17:59:01 GMT

thank you, I received an automated message. its there a human I can talk to ?

Re: Email address gone. graffiti.net. is gone, my account is not accessible

Shadowfax — Sat, 23 Nov 2024 18:01:51 GMT

I don't know my password and I can't access the email to change the password

Re: Email address gone. graffiti.net. is gone, my account is not accessible

computergeek541 — Sat, 23 Nov 2024 18:01:57 GMT