topic New customer. Not receiving texts in Get Support

New customer. Not receiving texts

Dog2 — Sat, 23 Nov 2024 15:25:01 GMT

Just signed up.Not receiving any texts, but emails and phone calls work. When I go to the app, it says I have to create my eversafe ID and it has texted me a one-time password. But I'm not receiving texts. The help information says I can choose the option of receiving an email, but I cannot find that option. I've tried to contact an agent but that doesn't seem to work either

Re: New customer. Not receiving texts

Handy1 — Sat, 23 Nov 2024 15:26:37 GMT

@Dog2 Have you tried rebooting the device ? Or reset network settings yet ? Try that first if still no luck get support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New customer. Not receiving texts

slusagm — Sat, 23 Nov 2024 15:31:44 GMT

iPhone ? if iPhone, it is a problem with iMessage.

And you sure you received incoming calls?

and for your login problem, try using Incognito mode. Or ask PM to help. Since you won't be able to open proper Chatbot ticket at this point, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New customer. Not receiving texts

MJoy — Sat, 23 Nov 2024 15:46:03 GMT

I had the same issue because I hadn't installed the new Public SIM yet and was doing the setup on my old SIM card, so everything was working through WiFi. This may seem obvious, but is your Public SIM card installed correctly?

Re: New customer. Not receiving texts

Dog2 — Sat, 23 Nov 2024 23:27:52 GMT

They gave me an e-sim

Re: New customer. Not receiving texts

Dog2 — Sat, 23 Nov 2024 23:29:38 GMT

It's android. You're right, i can make calls but don't receive them. Can't send or receive texts. I chose the e-sim option. Not sure if I have to do something about that

Re: New customer. Not receiving texts

Dog2 — Sat, 23 Nov 2024 23:30:26 GMT

Tried that thanks. Have sent a message to cs_agent. Thanks for your help

Re: New customer. Not receiving texts

Handy1 — Sat, 23 Nov 2024 23:32:47 GMT

@Dog2 If you check your sim manager , is the PM eSIM enabled/set to primary ? And remove or disable old providers sim and reset network settings see if that helps

Re: New customer. Not receiving texts

hTideGnow — Sat, 23 Nov 2024 23:33:09 GMT

hi @Dog2

for send and receive text , it is a problem with Message app. Uninstall the app and reboot and reinstall (or just install Google Message if you are not using it yet)

if incoming calls, sound like port stick. Call porting team and ask. I have sent you the number to your community inbox

Re: New customer. Not receiving texts

Gupchup — Mon, 02 Dec 2024 22:09:12 GMT

Nothing works

Re: New customer. Not receiving texts

slusagm — Mon, 02 Dec 2024 22:11:06 GMT

new customer? or existing one?

did you try the sim card on another phone?

but I think you probably need PM to check. Likely you won't be able to open proper Chatbot ticket because of 2FA, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New customer. Not receiving texts

Dog2 — Thu, 05 Dec 2024 17:18:57 GMT

You were right. It was an issue with having 2 sims in my phone. The original was disabled before PM's started working. Thanks for your help