topic Can't get into my account in Get Support

Can't get into my account

ElsaCelia — Sat, 23 Nov 2024 13:45:09 GMT

Hi I can't get into my account anymore, it's like PM sees my account as a new account that needs to be created with a new sim card. Customer service please get in touch with me thanks.

Re: Can't get into my account

slusagm — Sat, 23 Nov 2024 13:47:07 GMT

sometimes the My Account and the login system unlinked for whatever reason. But PM can help and you just need to put in a ticket.

You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't get into my account

Handy1 — Sat, 23 Nov 2024 13:48:43 GMT

@ElsaCelia No worries support can help but they won’t contact you , you need to engage them instead

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't get into my account

hTideGnow — Sat, 23 Nov 2024 13:50:35 GMT

hi @ElsaCelia

support won't contact you with just a post here. You need to message them directly

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't get into my account

computergeek541 — Wed, 04 Dec 2024 12:59:23 GMT

removed spam