topic Re: No texting ability with ported number in Get Support

No texting ability with ported number

edmontonguy2024 — Sat, 23 Nov 2024 04:03:43 GMT

My friend isn't able to text with her new public mobile account which she ported her bell number to. She can make calls however. The port was only done a couple hours ago....could it be that it's not completely ported yet? Any help would be appreciated

Re: No texting ability with ported number

hTideGnow — Sat, 23 Nov 2024 03:18:32 GMT

hi @edmontonguy2024 ask your friend to reboot the phone first and Reset all Networks

Also, confirm port really completed by test calling herself from another phone. If.she receive calls, then it is so done

and if she has iPhone, update Carrier Profile. But if she has an Android, clear Message app cache and clear data

Re: No texting ability with ported number

edmontonguy2024 — Sat, 23 Nov 2024 08:08:10 GMT

Great thank you. It's an iphone13. I will try your suggestions. Much appreciated

Re: No texting ability with ported number

computergeek541 — Sat, 23 Nov 2024 08:09:25 GMT