topic Purchase plan with esim and phone won't support it now physical sim won't work in Get Support

Purchase plan with esim and phone won't support it now physical sim won't work

Brandon199 — Sat, 23 Nov 2024 05:21:05 GMT

Accidentally bought plan and made account with esim when my 20 can't support it. I bought a Public Mobile sim card today and put it in. When I go into the app and try to finish signing up it still says my phone is not esim compatible. What should I do?

Re: Purchase plan with esim and phone won't support it now physical sim won't work

computergeek541 — Sat, 23 Nov 2024 05:22:09 GMT

@Brandon199 wrote:
Accidentally bought plan and made account with esim when my 20 can't support it. I bought a Public Mobile sim card today and put it in. When I go into the app and try to finish signing up it still says my phone is not esim compatible. What should I do?

You'll need to contact a Public Mobile customer support agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Purchase plan with esim and phone won't support it now physical sim won't work

Brandon199 — Sat, 23 Nov 2024 05:26:25 GMT

that takes me to private messages but does not compose anything. maybe because my account not fully activated?

Re: Purchase plan with esim and phone won't support it now physical sim won't work

computergeek541 — Sat, 23 Nov 2024 05:46:39 GMT

@Brandon199 wrote:
that takes me to private messages but does not compose anything. maybe because my account not fully activated?

That doesn't make any difference when it comes to sending a private message to CS_Agent. That is actually the one way that you will be able to contact Public Mobile. Please log out, close your browser, and then re-open your browser in a private browsing/incognito mode window and try again.

Re: Purchase plan with esim and phone won't support it now physical sim won't work

hairbag1 — Sat, 23 Nov 2024 05:59:40 GMT

@Brandon199 wrote:
that takes me to private messages but does not compose anything. maybe because my account not fully activated?

you need to open the link provided and request assistance activating your new PM account. Watch the little envelop icon on top right side of page will be highlighted when they respond to you.