topic Re: No internet in Get Support

No internet

ilincawong — Sat, 23 Nov 2024 02:44:34 GMT

Hi there

My phone is not receiving any messages while away from my wifi therefore the public mobile internet is not working when away from wifi.

please help.

Re: No internet

Handy1 — Sat, 23 Nov 2024 02:47:17 GMT

@ilincawong Make sure you have cellular data turned on in phone settings and reboot the device or reset network settings see if that helps also ensure your APN setting are correct

APN settings

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220

Re: No internet

hTideGnow — Sat, 23 Nov 2024 02:52:28 GMT

hi @ilincawong

what phone you have?

voice call work?

did you try reboot the phone? Reset all networks?

any other phone to test the sim card?

Re: No internet

Chalupa_Batman — Sat, 23 Nov 2024 02:58:18 GMT

@ilincawong wrote:
Hi there
My phone is not receiving any messages while away from my wifi therefore the public mobile internet is not working when away from wifi.

please help.

Hey @ilincawong

If it's an iPhone, for some reason after I upgraded to iOS 18.1 last night, it turned off my data. I just toggled it back on.

Re: No internet

ilincawong — Sat, 23 Nov 2024 03:02:17 GMT

Thank you for letting me know. 🙂

Re: No internet

ilincawong — Sat, 30 Nov 2024 23:52:10 GMT

Thank you so much.

Re: No internet

ilincawong — Sat, 30 Nov 2024 23:52:57 GMT

I have iPhone 15 plus and again today all messages didn’t come through until I was on my wifi.