topic Re: Transfer number in Get Support

Transfer number

Grets — Sat, 23 Nov 2024 00:34:16 GMT

I just got a public plan and asked to transfer my number from Koodo. They asked and I said yes and now I have no number attached to my public sim.

Help?

hTideGnow — Sat, 23 Nov 2024 00:30:42 GMT

reboot the phone and test the PM sim. Check if you can make outbound calls and check if it receives inbound

if it can make outbound calls but not inbound, the port just need more time. Reboot the phone in an hour and test again

if you cannot even make outbound calls, then the account was not setup properly. Ask PM support agent to check. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Grets — Sat, 23 Nov 2024 00:43:39 GMT

Thanks! AFTER the restart I got a text from PM saying the transfer worked, but to restart my phone. Could have gotten that earlier lol