Esim not working

Isobelduxfield — Sat, 23 Nov 2024 00:23:54 GMT

I have just got an esim, but i cannot download the public mobile app as it does not work on my phone!! What do i do? How do i fix this??

Re: Esim not working

hTideGnow — Sat, 23 Nov 2024 00:26:07 GMT

if you cannot download the app, you have not "got an esim" yet but just started the subscription and chose esim

do you want to change back to physical sim? you can ask support agent to help to sort this out. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage