topic Re: Transferring from Rogers in Get Support

Transferring from Rogers

PGWall — Fri, 22 Nov 2024 22:36:25 GMT

Hi there. I just signed up for Public Mobile a few hours ago. When I got the text from Rogers asking me to Yes if I wanted to transfer, I didn’t do that right away as I was still setting up the App After I set up the Public Mobile App, I went to my texts and responded Yes to Rogers, but it wouldn’t send - not delivered. In the meantime, I got a message from Public saying something had timed out. I couldn’t find that message again anywhere. Finally, I called Rogers and they authenticated me and sent me a text saying the transfer of service was approved. Now I can only use my phone for email and texting if on wifi, but nothing works if I turn that off and my phone says it is only on SOS mode. I have no service. What do I do?

Re: Transferring from Rogers

hTideGnow — Fri, 22 Nov 2024 22:41:59 GMT

hi @PGWall

PM porting support team can help to resubmit Rogers the port request. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Transferring from Rogers

slusagm — Fri, 22 Nov 2024 22:44:50 GMT

can you make calls? if you cannot make calls, the sim setup has problem, not just the port.

Open ticket and ask PM to check both sim and the port. You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transferring from Rogers

PGWall — Fri, 22 Nov 2024 23:13:44 GMT

I think it is the SIM. I still says add e-SIM. I have opened a ticket. Thank you for your help.

Re: Transferring from Rogers

hTideGnow — Fri, 22 Nov 2024 23:19:06 GMT

hi @PGWall

the add e-sim is always there on that sim manager screen. Important thing is do you see the Public Mobile esim on that screen?

if not, check PM's welcome email and there is a QR code to scan and install esim