topic Re: Switched subscriptions and it doesn’t work in Get Support

Switched subscriptions and it doesn’t work

Emleh — Fri, 22 Nov 2024 21:54:55 GMT

I just recently (4-5 days ago) switched from the plan with 50Gb data, talk and call Canada wide. For 2$ more they have the same plan but for Canada and US wide. Now I’m in the US, and my data isn’t working. I got it as I knew I had a trip coming up, so I had cancelled and started the new subscription right when seeing it.

I have tried trouble shooting, turning phone on and off, airplane mode, etc. I’m out of options. What to do.

Re: Switched subscriptions and it doesn’t work

hTideGnow — Fri, 22 Nov 2024 21:56:38 GMT

hi @Emleh

make sure your mobile data roaming is enabled on the phone

make sure you connected to T-Mobile, or AT&T or Verizon. Try them all

also, change network mode to 4G or LTE instead of 5G , it will pick up the network easier

Re: Switched subscriptions and it doesn’t work

Handy1 — Fri, 22 Nov 2024 21:56:52 GMT

@Emleh Ensure you have data roaming turned on in phone settings . And set phone to 4G/LTE not 5G and connect to T mobile At&T or Verizon and reboot the phone first

Re: Switched subscriptions and it doesn’t work

JimmyO23 — Fri, 06 Dec 2024 21:45:17 GMT

Others have already told you what to do. Don’t be alarmed if you get a message stating that you could incur charges