topic Re: My account won’t activate using my old number in Get Support

My account won’t activate using my old number

Andrew4twenty — Fri, 22 Nov 2024 21:27:10 GMT

Help account won’t activate using my old number

Re: My account won’t activate using my old number

Handy1 — Fri, 22 Nov 2024 21:28:11 GMT

@Andrew4twenty

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: My account won’t activate using my old number

hTideGnow — Fri, 22 Nov 2024 21:28:41 GMT

hi @Andrew4twenty

is the phone number currently with another carrier? is that active?

check if it can be ported using this Koodo link (same result applies)

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

Re: My account won’t activate using my old number

Andrew4twenty — Fri, 22 Nov 2024 21:44:49 GMT

Yes it is

Re: My account won’t activate using my old number

hTideGnow — Fri, 22 Nov 2024 21:46:13 GMT

HI @Andrew4twenty

what result you got from the Koodo check ?

and which carrier you are porting from? If you port from Koodo Prepaid, you have to get a new number first and then ask support agent to help to port the number afterward

Horrible company can’t even send my refund

Andrew4twenty — Sun, 24 Nov 2024 17:49:45 GMT

After saying they can send me a refund for the $39 that the plan cost and not being able to activate it on my phone or bring another number that I want they said they would give me a refund now it’s been three days two different representatives. No one knows what’s going on I just want my money back. I would never go with this company. It is so garbage terrible customer service especially if I’m gonna use it for my business just disappointed to the max. And the more I read online makes me never wanna use there crap

Give me my money back!!

Re: Horrible company can’t even send my refund

hTideGnow — Sun, 24 Nov 2024 17:52:42 GMT

hi @Andrew4twenty

so, you have submitted a ticket and got reply from PM support agent? We are just customers here, you really have to work with support agent for refund issue

Re: Horrible company can’t even send my refund

Handy1 — Sun, 24 Nov 2024 17:55:01 GMT

@Andrew4twenty When public mobile gives refunds it can take almost a month to get so you have to just wait and it will Happen if they agreed to it

Re: Horrible company can’t even send my refund

Andrew4twenty — Sun, 24 Nov 2024 17:56:10 GMT

Okay I’ll give it a month

Re: Horrible company can’t even send my refund

Darren21 — Sun, 24 Nov 2024 18:27:12 GMT

If someone has said they will process a refund I would sit tight. I make returns on both my personal and business credit cards frequently and depending on the retailer it sometimes takes a couple days up to 10 days to appear on my account online. As long as you have documentation of your transactions with the CS agent I would sit tight and see if the refund is posted to your account. Absolute worst case if you don't get a refund in a reasonable amount of time as a last resort you can try doing a charge back on your credit card as an absolute last resort.

I've had nothing but a positive experience so far it's too bad you've had a negative experience.