topic Re: Calls Dropping in Get Support

Calls Dropping

DLW5 — Wed, 13 Nov 2024 19:05:13 GMT

Has anyone had issues with calls dropping or weak signal strength. This has never been an issue, but for the last few weeks I have had one to two bars for signal and my calls have been dropping. I also have had calls go straight to voicemail (these are numbers that are not blocked or suspected scam calls)

My phone is up to date and I have tried restarting.

Re: Calls Dropping

hTideGnow — Wed, 13 Nov 2024 19:06:38 GMT

hi @DLW5 try reset all networks and see if it helps

also for test , change your network to 3G only and see if it works better

Re: Calls Dropping

Handy1 — Wed, 13 Nov 2024 19:07:12 GMT

@DLW5 Yes I have all to often and complained many times it was supposed to have been fixed and clearly hasn’t . All you can really try is set phone to 3G and see if that helps for voice and change back to 4G/LTE 5G after some time and try in different areas

Re: Calls Dropping

BKNS27 — Wed, 13 Nov 2024 19:08:43 GMT

@DLW5

You can switch to 4G/LTE or 3G (5G if your phone is 5G compatible) and see if the signal is stronger.

Re: Calls Dropping

turtle2 — Thu, 14 Nov 2024 00:34:27 GMT

I have been having the same problem for the past couple of months. I have tried all the suggestions without success. My phone works sometimes, but at the moment, I am getting a "no service" note on it. Recently, a huge new building was erected behind my home by the Lake City Skytrain station. I think there may be a signal blockage in the nearby cell tower. I want PM to check but I don't know how to contact the company.

Re: Calls Dropping

hTideGnow — Thu, 14 Nov 2024 00:38:26 GMT

hi @turtle2

how about data? data works?

And calls are better when you are away from the building? Did you check if anyone using Bell or Telus or Koodo or Virgin or Lucky having the same voice problem?

to ask PM support to check, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Calls Dropping

MF67 — Fri, 22 Nov 2024 21:14:54 GMT

I will try again as I have reset all networks a bunch of times. I will try the 3G setting to see if it will work. Also I’m not sure if I have a sim or an eSIM. I will have to check when I get home.