topic Re: Need to add E Sim and service not working in Get Support

Need to add E Sim and service not working

Jewsika — Fri, 22 Nov 2024 19:21:42 GMT

Hey I purchased a plan with you guys last night I had the eSIM on my phone the service was not working so I thought I could simply remove the ESIM and reinstall it however I cannot log into my account because I can't even access text messages to my new phone number set up with you guys

Re: Need to add E Sim and service not working

slusagm — Fri, 22 Nov 2024 19:24:31 GMT

you will need PM to regenerate another esim for you. You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need to add E Sim and service not working

hTideGnow — Fri, 22 Nov 2024 19:25:07 GMT

HI @Jewsika

you shouldn't have delete the esim. Esim is one time install, so you need a new one. But if you cannot login the App, you won't be able to get a new one yourself. Please check with support agent for help on this

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need to add E Sim and service not working

eddieO — Fri, 22 Nov 2024 19:25:17 GMT

@Jewsika you should be able to select "Didn't get the code" option and then select to receive the confirmation code via email that is on your account

Re: Need to add E Sim and service not working

Handy1 — Fri, 22 Nov 2024 19:33:49 GMT

@Jewsika no worries support can help you at this point to fix issue

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage