topic Re: Friends referral code applied to my account or not? in Get Support

Friends referral code applied to my account or not?

MadPianist — Sat, 23 Nov 2024 02:01:08 GMT

Hi,

I signed up via a link my friend sent to me and I'd like to find out whether the code has been applied to the account so that we both get the $10 bonus credit applied.

Kind Regards

Re: Friends referral code applied to my account or not?

hTideGnow — Fri, 22 Nov 2024 19:01:12 GMT

HI @MadPianist

the $10 is a credit and will be added to your My Account within 72 hours. The credit can be used on next renewal

Re: Friends referral code applied to my account or not?

slusagm — Fri, 22 Nov 2024 19:02:00 GMT

check back My Account in 72 hours, it will show as Available funds on your My Account

Re: Friends referral code applied to my account or not?

hairbag1 — Fri, 22 Nov 2024 19:12:18 GMT

@MadPianist wrote:
Hi,
I signed up via a link my friend sent to me and I'd like to find out whether the code has been applied to the account so that we both get the $10 bonus credit applied.
Kind Regards

~~Only your friend who referred you will get the $10 credit applied to his/her/it's account.~~ ~~Have them log in to their account to see if the $10 is showing as credited~~.

added...my mistake...the new customer will get the $10 credit while the person referring will get points only.

clipped from PM Help Files...https://www.publicmobile.ca/en/bc/get-help/articles/refer-a-friend

Re: Friends referral code applied to my account or not?

MadPianist — Fri, 22 Nov 2024 19:03:09 GMT

Both people get the credit.

Re: Friends referral code applied to my account or not?

AK32 — Fri, 22 Nov 2024 19:03:50 GMT

It can take up to 3 days/72hrs and you will then see it as "available funds" in your account, those funds will be used first before any payment on file.

Re: Friends referral code applied to my account or not?

MadPianist — Fri, 22 Nov 2024 19:04:03 GMT

Thanks, that's helpful. I mainly want to confirm if the code was passed through with my activation at all.

Re: Friends referral code applied to my account or not?

Handy1 — Fri, 22 Nov 2024 19:04:05 GMT

@MadPianist .it should show up with in 72 hours after activation if it’s been more then 3. Days contact support to ensure it’s been applied correctly . If you entered it here you should be good

if you didn’t see that box and it’s more then 3 days here’s how to get support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Friends referral code applied to my account or not?

MadPianist — Fri, 22 Nov 2024 19:06:13 GMT

Thanks but I just clicked a link she sent, I didn't bring up a panel to type in a code manually. I was hoping that somewhere I would see an indication that I'd used a referral during sign up.

Re: Friends referral code applied to my account or not?

slusagm — Fri, 22 Nov 2024 19:12:22 GMT

instead of use the link, safer to type in the code. There is a friend referral box on Payment step. Enter the code there and it is good enough. and sorry, no other confirmation. But you will see the $10 in 72 hours on My Account. If not, just an easy process to ask PM to add it back

Re: Friends referral code applied to my account or not?

hairbag1 — Fri, 22 Nov 2024 19:21:34 GMT

@MadPianist wrote:
Thanks, that's helpful. I mainly want to confirm if the code was passed through with my activation at all.

your friend can log in to their acct / Rewards to see if the got the point. (they will also get a message from PM that acknowledges your activation...Cha-Ching ) Also, you will see the $10 applied as credit to your account within 72 hours of successful activation using the referal code.
@

Re: Friends referral code applied to my account or not?

MadPianist — Fri, 22 Nov 2024 19:34:39 GMT

So it turns out she sent me two links and the one I used didn't have her code. So I do need customer support to add it.

Re: Friends referral code applied to my account or not?

slusagm — Fri, 22 Nov 2024 19:37:00 GMT

not late. If anything and you don't see the $10 on your account after 72 hours, ask PM and they will honour it still

Re: Friends referral code applied to my account or not?

MadPianist — Fri, 22 Nov 2024 19:38:03 GMT

Sounds good, I sent them a message. Thanks

Re: Friends referral code applied to my account or not?

computergeek541 — Sat, 23 Nov 2024 02:00:24 GMT

@MadPianist wrote:
Both people get the credit.

That's not correct. Only the new customers who just got referred gets a $10 credit.