topic Re: Can't Log In and No Esim in Get Support

Can't Log In and No Esim

Faith5 — Fri, 22 Nov 2024 18:58:52 GMT

On MOnday both myself and my wife signed up and both accounts were working. Yesterday my wife's number stopped working - there is no esim and I cannot get into her account because after the initial login and code it says it will send an eversafe code to her email and it does not -has not. This is an IPhone 13.

There is proof that this account is legit and the fee has been paid

Can I send you a phone number to talk me through this?

Re: Can't Log In and No Esim

hTideGnow — Fri, 22 Nov 2024 19:02:19 GMT

hi @Faith5

don't post your number here, we are just customers. You need to work with proper PM support agent to sort it out. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't Log In and No Esim

Handy1 — Fri, 22 Nov 2024 19:04:45 GMT

@Faith5 No worries support can help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage