topic Re: App stuck in activation in Get Support

App stuck in activation

Adam1975 — Fri, 22 Nov 2024 17:35:03 GMT

It's not a new activation. My line is active and working fine. The app or website during logging in takes me to activation screen and I can't pass that. Tried clearing app cache, reinstalling the app and back to square one. Activation loop. I was hoping to change my plan but I'm unable to do so. Been with PM almost a year.

Please help.

Re: App stuck in activation

hTideGnow — Fri, 22 Nov 2024 17:38:17 GMT

hi @Adam1975

the error just means the login and the My Account are not sync

but support agent can help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: App stuck in activation

Handy1 — Fri, 22 Nov 2024 17:40:44 GMT

@Adam1975 no worries support can help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage