topic Re: Nov 22 2024 in Get Support

Nov 22 2024

Andrer098 — Fri, 22 Nov 2024 16:19:55 GMT

since iphone 11 IOS 18 update this morning, I cannot call or receive calls

Re: Nov 22 2024

slusagm — Fri, 22 Nov 2024 16:22:03 GMT

First reboot the phone.

then Reset Network Settings

Re: Nov 22 2024

hTideGnow — Fri, 22 Nov 2024 16:23:20 GMT

Have you reboot your phone yet? Try first

then update Carrier Profile

if still does not work, also try Reset network settings

and if you have a physical sim card, test on another phone to confirm it is not a device problem

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Nov 22 2024

Andrer098 — Fri, 22 Nov 2024 16:30:18 GMT

Reset network, it rebooted automatically

Did not solve

Reconnected house wifi, works great

Re: Nov 22 2024

Andrer098 — Fri, 22 Nov 2024 16:33:22 GMT

When we try calling it response that we do not have an active plan

Re: Nov 22 2024

hairbag1 — Fri, 22 Nov 2024 16:37:01 GMT

@Andrer098

try your PM sim in a different unlocked cellphone (if you have esim, that's not possible though). See if service works as expected in a different cellphone.

Re: Nov 22 2024

hTideGnow — Fri, 22 Nov 2024 16:50:26 GMT

hi @Andrer098

physical sim card? can you test on another phone if so

if you have esim, you have to ask PM support to help. Please submit ticket as advised above