topic Re: SIM INVALID ATTEMPTING SETUP in Get Support

SIM INVALID ATTEMPTING SETUP

btpm — Tue, 04 Jan 2022 21:16:59 GMT

When through initial phone setup, SIM was accepted. Submitted payment but could not be processed. Called Visa - no issue with card. Suspect I made entry error. Unable to return to payment screen to correct entry

Started from beginning again to setup and SIM indicated as invalid.

Any suggestion?

Re: SIM INVALID ATTEMPTING SETUP

Anonymous — Sun, 13 May 2018 14:20:15 GMT

@btpm, If the message about the SIM is something like ...reserved in another session..., then it will clear out on its own in an hour or two, and you will be able to restart your activation.

Did you check to make sure your CC was not charged? Any chance there is service on the phone with the Public Mobile SIM inserted?

Regarding the credit card info, you MUST enter it exactly as shown on your statements.

If the error you are getting is not similar to what I mentioned, please update with more details.

Re: SIM INVALID ATTEMPTING SETUP

will13am — Sun, 13 May 2018 14:46:29 GMT

There's a possibility that the first activation attempt progressed far enough to prevent a second attempt. I suggest involving the moderator team who can confirm this and make the required corrections. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.

Re: SIM INVALID ATTEMPTING SETUP

meocon — Sun, 13 May 2018 14:49:50 GMT

@btpm

I recommend you send a private message to the moderator team and ask them to investigate. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

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