topic Re: Change a new subscription to another plan in Get Support

Change a new subscription to another plan

Dan-PM — Fri, 22 Nov 2024 12:38:04 GMT

I'm a new PM customer. I just noticed the Black Friday deals and want to switch to the US-Canada-Mexico 50Gb 5G plan. It shows as $35 when just searching plans BUT when I clicked on 'change subscription' that particular plan doesn't show up. Any suggestions?

Re: Change a new subscription to another plan

golfball — Fri, 22 Nov 2024 12:58:42 GMT

If your current plan costs more than $35 then you won't be able to switch to that plan yourself at this time.

You can either wait and see if they open it up to more customers closer to Black Friday or submit a support ticket to ask if they can switch it for you. But no guarantees as they often restrict switching to lower priced plans.

Re: Change a new subscription to another plan

TheSterlinger — Fri, 22 Nov 2024 13:00:53 GMT

@Dan-PM

If you plan costs more then the $35 you may not be able to switch. You can always ask customer service but they might say no.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change a new subscription to another plan

hTideGnow — Fri, 22 Nov 2024 13:04:04 GMT

HI @Dan-PM

there are in fact 4 different Canada/US/Mex plans. The top 2 seems to be available for everyone, but the bottom 2 only available to some but not all of us

what plan amount do you currently on? if you have a plan $35 or below, there is a chance support might be able to help. If over $35, almost certain you won't get it

Re: Change a new subscription to another plan

Dan-PM — Fri, 22 Nov 2024 13:33:19 GMT

I have the $36/50GB Canada-USA 5G plan. They didn't have a plan with Mexico included when I bought this 3 weeks ago. My current plan has 250 monthly long-distance minutes to China, Hong Kong, India, Pakistan, Philippines, Taiwan, UK, which I don't need. Mexico would be useful for future vacations.

Re: Change a new subscription to another plan

hTideGnow — Fri, 22 Nov 2024 13:35:59 GMT

hi @Dan-PM

you can try asking PM support and see if they can help, but don't hold high hope on it. However, if they are willing to help, please come back and let us know

Re: Change a new subscription to another plan

Dan-PM — Fri, 22 Nov 2024 13:39:01 GMT

Ticket sent... will let you know 🤞

Re: Change a new subscription to another plan

Patrickalkelly — Fri, 22 Nov 2024 14:49:58 GMT

I hope to get the $35 including Mex too. I have a $40 can us plan now but travel to Mexico more then US. The next offer is $55 at 100gb I don't need that. Good luck to you sir and I hope the cards fall in our favor. 🤞

Re: Change a new subscription to another plan

Dan-PM — Fri, 22 Nov 2024 14:53:42 GMT

Yep... fingers crossed for both of us.

Re: Change a new subscription to another plan

Dan-PM — Fri, 22 Nov 2024 18:23:13 GMT

@hTideGnow hey wouldn't change my plan... even though it was just -$1 difference a month 😥

Re: Change a new subscription to another plan

softech — Fri, 22 Nov 2024 18:24:05 GMT

Re: Change a new subscription to another plan

Handy1 — Fri, 22 Nov 2024 20:47:34 GMT

@Dan-PM If support won’t help you switch just change to the $30 plan immediately and then the $35 MEX plan will be available for you to switch to using the change in renewal option . It’s been confirmed here

Downgrade to $30 plan first

Solved: Anyone tried downgrading their plan to see if they... - Community