topic Cannot log in to app in Get Support

Cannot log in to app

Renataj — Sat, 23 Nov 2024 02:15:42 GMT

I am unable to log in to the app. When I submit the confirmation code sent to my email, I am returned to the log in screen. Please help? I have waited 3 hours since the last attempt, have tried twice at this time, still no result.

Re: Cannot log in to app

hTideGnow — Fri, 22 Nov 2024 13:19:16 GMT

HI @Renataj

first try to login My Account using Incognito/private/secret mode. If you can login that way, it is not an account problem

then uninstall and reinstall PM app and try again and it should work

if you cannot login My Account via browser or via app at all, ask support to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot log in to app

Renataj — Fri, 22 Nov 2024 13:42:05 GMT

I can log in on my desktop browser. Can you please give me a way to log in on my app on my iPhone, so I can use Public Mobile?

Re: Cannot log in to app

hTideGnow — Fri, 22 Nov 2024 14:09:12 GMT

hi @Renataj

at least you got it on the desktop browser

have you try uninstall , reboot and reinstall the app?

or also try Safari on your phone.

Re: Cannot log in to app

Renataj — Fri, 22 Nov 2024 15:08:18 GMT

Deleting and reinstalling app failed.

I successfully logged in on Safari on iPhone. Is there a way of activating my e-SIM from Safari on mobile?

Re: Cannot log in to app

hTideGnow — Fri, 22 Nov 2024 15:22:38 GMT

hi @Renataj

no, you need the app to buy and install esim

I think you need to check with support. Explain to them you need to login and buy esim. Maybe they can confirm what was wrong, or help buying the esim and send you the QR code to scan and setup the esim

Re: Cannot log in to app

Renataj — Fri, 22 Nov 2024 15:26:59 GMT

Happy to do so, but please give me a link with which I can contact support.