topic Re: Can't Switch to new Black Friday Plans Published Today in Get Support

Can't Switch to new Black Friday Plans Published Today

DesCor — Thu, 21 Nov 2024 22:18:09 GMT

Recently got a Can/Us plan @ $36/month. I see now today the Black Friday deal for Can/US/Mexico for $35/month and I would like to switch, but the plans do not show up in my account as an option. Will they, or would I have to leave PM and come back as a new subscriber.

Re: Can't Switch to new Black Friday Plans Published Today

Handy1 — Thu, 21 Nov 2024 22:20:08 GMT

@DesCor

That’s odd I’m on $34 plan and get engage to the $30 plan so for only doller less would think you could switch no problem . Maybe ask support if they can help

submit ticket with support using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't Switch to new Black Friday Plans Published Today

hTideGnow — Thu, 21 Nov 2024 22:20:21 GMT

HI @DesCor

do you at least see some Canaaa/US/Mexico plan or none? it is true some customers only see 1 or 2 such plans but not all of them.

if you don't see the one you want, you can try asking support. But keep in mind, they might come back and tell you they can't help and you can only change to what available to you on your My Account

Re: Can't Switch to new Black Friday Plans Published Today

DesCor — Thu, 21 Nov 2024 22:23:12 GMT

I only see one, but is the most expensive one, not the Black Friday deals

Re: Can't Switch to new Black Friday Plans Published Today

DesCor — Thu, 21 Nov 2024 22:24:42 GMT

Thanks. Ticket submitted. Will wait and see!

Re: Can't Switch to new Black Friday Plans Published Today

BKNS27 — Thu, 21 Nov 2024 22:25:14 GMT

@DesCor

I see all the Black Friday deal in my account on the PM app.
Maybe logout then clear cache and log back in your account and see if the Canada/USA/Mexico plans are in your Subscription account.

Re: Can't Switch to new Black Friday Plans Published Today

golfball — Thu, 21 Nov 2024 22:36:02 GMT

@BKNS27 Do you see the $29 plan too?

Re: Can't Switch to new Black Friday Plans Published Today

slusagm — Thu, 21 Nov 2024 22:39:07 GMT

people on $25 and under should see all Mexico plans

people on high end plan would see only the $45 and $55 Mex plans

Re: Can't Switch to new Black Friday Plans Published Today

DesCor — Thu, 21 Nov 2024 22:39:59 GMT

No I don't $30.00 plan the lowest one I see

Re: Can't Switch to new Black Friday Plans Published Today

Handy1 — Thu, 21 Nov 2024 22:41:22 GMT

@DesCor Wonder if you were to immediately switch to the $30 plan then would the $35 CAN/US /MEX plan appear as plan price upgrade . Might be the only work around if support won’t help

Re: Can't Switch to new Black Friday Plans Published Today

DesCor — Thu, 21 Nov 2024 22:41:45 GMT

Not showing in App either. Deleted app, then reinstalled, no change

Re: Can't Switch to new Black Friday Plans Published Today

Pilot_CN — Thu, 21 Nov 2024 22:45:50 GMT

I tried a different browser and cleared cache and everything, same issue. I can see the $45, $55 and $30 plan on the website.

on the app, I see those 3 plus $36 CAN US 500 LD Mins

LOOOL

Re: Can't Switch to new Black Friday Plans Published Today

golfball — Thu, 21 Nov 2024 22:46:03 GMT

I would contact support or wait until Black Friday. They might open it up for you.

Re: Can't Switch to new Black Friday Plans Published Today

DesCor — Thu, 21 Nov 2024 22:53:24 GMT

Ticket submitted. Will wait and see.

Re: Can't Switch to new Black Friday Plans Published Today

DesCor — Thu, 21 Nov 2024 22:55:56 GMT

I can see the logic. Not sure if I would be creating a bigger problem. Ticket has been submitted to agent. Will see what they have to say.

Re: Can't Switch to new Black Friday Plans Published Today

Handy1 — Thu, 21 Nov 2024 22:58:31 GMT

@DesCor @Yes try them first if not I’m sure changing to $30 plan would work and you can look at it two ways give them $30 going forward instead of $36 if they won’t help . And if it does work you can then change to the $35 Mex plan and it cost you $30 to do which is cheaper then it would be to port number out and back in for the desired plan always 2 ways to skin the cat 🐱

Re: Can't Switch to new Black Friday Plans Published Today

Pilot_CN — Thu, 21 Nov 2024 23:02:31 GMT

Keep me updated please!!

Re: Can't Switch to new Black Friday Plans Published Today

hTideGnow — Thu, 21 Nov 2024 23:02:41 GMT

HI @DesCor

yes, I would be careful not changing plans here and there. There was another post mentioned that the person and his wife have the same plan but dont see the same Mexico roaming plans offering.

I would wait till (or even after) Black Friday and see if the plans will show up

Of course, you can surely try your luck and ask agent today

Re: Can't Switch to new Black Friday Plans Published Today

Syywong — Thu, 21 Nov 2024 23:45:15 GMT

I just activated the $36 plan switching from Virgin. Literally an hour ago and then the $35 deal came up. I can’t see it as an option to switch on the app either.

Re: Can't Switch to new Black Friday Plans Published Today

DesCor — Thu, 21 Nov 2024 23:48:25 GMT

Oh no! I have a ticket in with an agent and hopefully they will come through. Would suggest you do the same.