topic Re: Trying to signup/resume activation but get error and cannot continue. in Get Support

Trying to signup/resume activation but get error and cannot continue.

FordMaple — Fri, 22 Nov 2024 06:35:38 GMT

Trying to signup/resume activation but get error and cannot continue. I tried on my phone and 2 computers and get the same error.

We encountered an error processing your request.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Can someone help me or advise?

Re: Trying to signup/resume activation but get error and cannot continue.

hTideGnow — Thu, 21 Nov 2024 21:29:14 GMT

HI @FordMaple

are you trying to activate new account? you were using the app to subscribe? If not yet, please download Public Mobile app and try there

if you already using the app, try uninstall, reboot and reinstall the app. Make sure the PM app is giving location permission. Also, try using another email address to create another account and use that to subscribe

Re: Trying to signup/resume activation but get error and cannot continue.

will13am — Thu, 21 Nov 2024 21:29:52 GMT

@FordMaple , are you doing the activation on the mobile app? The app must be used to complete the activation process. If you are using the app, try deleting app cache and resuming the process.

Re: Trying to signup/resume activation but get error and cannot continue.

FordMaple — Thu, 21 Nov 2024 21:32:49 GMT

I'm using the browser in all three devices. I'll try the app.

HOW DO I REMOVE MY REAL NAME from this public forum?

Re: Trying to signup/resume activation but get error and cannot continue.

computergeek541 — Thu, 21 Nov 2024 21:34:28 GMT

Re: Trying to signup/resume activation but get error and cannot continue.

hTideGnow — Thu, 21 Nov 2024 21:35:56 GMT

HI @FordMaple

yes, you need the app to subscribe. Please download PM app and start subscription there

For the username change, you need to ask support agent to help. Please message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Trying to signup/resume activation but get error and cannot continue.

slusagm — Thu, 21 Nov 2024 21:36:02 GMT

you need PM to help to change the name. You cannot use Chatbot since you don't have an active service yet, but you can ask them by sending them message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437