topic Re: Poor signal!!! in Get Support

Poor signal!!!

Fern4 — Sun, 24 Nov 2024 01:48:25 GMT

I just switched to PM. Data signal is terrible!!!! It’s not even good enough to run a speed test. If I switch to my other provider or wifi it is perfect. Is this normal to have horrible internet connection???

Re: Poor signal!!!

hTideGnow — Thu, 21 Nov 2024 21:19:43 GMT

HI @Fern4

what phone do you have? which carrier you were on before?

start with Reboot phone and Reset Network settings and check again

Also, run a speed test and provide us a result

Re: Poor signal!!!

will13am — Thu, 21 Nov 2024 21:22:20 GMT

@Fern4 , what part of the country are you situated? This service runs on the Bell/Telus network. Take a look at the coverage map and see if you are situated in a low coverage area.

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=52.025459&lng=-97.031250&zoom=4&type=Roadmap&layers=a&pid=0&ds=0

Re: Poor signal!!!

Fern4 — Thu, 21 Nov 2024 21:27:49 GMT

Hamilton Ontario and bell towers everywhere. iPhone 13. Just reset. It got a bit better. It actually finished the test but still horrible