Porting a number

Culliss — Thu, 21 Nov 2024 20:54:09 GMT

I recently just set up an account with public mobile. I tried to port my daughter's number over and add her to my account from another carrier. Now her phone number is on my cell phone and my phone number is gone. Her phone is now saying emergency phone calls only. How can I fix this I don't want to lose my number I just wanted to add her phone number from another carrier onto my account

Re: Porting a number

hTideGnow — Thu, 21 Nov 2024 20:56:20 GMT

HI @Culliss

oh no, PM system is one account and email for one line, no family account. So, you should have used a different email to open a new account

you need PM support to help. If you can open ticket with Chatbot, please open it via Chatbot, if not, then just direct message them. Here are both ways to submit ticket

ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Porting a number in Get Support

Porting a number

Re: Porting a number