topic Re: payment declined PLEASE TRY AGAIN in Get Support

payment declined PLEASE TRY AGAIN

rdl — Thu, 21 Nov 2024 18:36:24 GMT

Hi - The money was not in my account this morning when you claimed my monthly payment. I have put funds in my account now please can you claim it again and resume my service?

Re: payment declined PLEASE TRY AGAIN

hairbag1 — Thu, 21 Nov 2024 18:38:04 GMT

@rdl

you added $$ to your Suspended account ...now you need to log in to your account and Resume service.

Re: payment declined PLEASE TRY AGAIN

hTideGnow — Thu, 21 Nov 2024 18:38:40 GMT

hi @rdl

did you add funds to your PM account already?

if so, try reboot the phone and check if the service resume

if not, check using Incognito/private/secret mode on your browser to login My Account and check if the funds still staying as Available funds and if account shows active or not

if the funds is there but not renewed, you might want to ask support to help. Submi ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: payment declined PLEASE TRY AGAIN

Handy1 — Thu, 21 Nov 2024 18:40:00 GMT

@rdl

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

can also buy payment vouchers from shoppers drug mart 7-11 shell gas station and load the funds *611 to resume service right away

Re: payment declined PLEASE TRY AGAIN

rdl — Thu, 21 Nov 2024 19:27:52 GMT

Thanks for showing me how to contact an agent... the site does not make this clear at all. What I really need is for PM to try and take the payment from my debit card again (now I have put money in my bank)....do you know if it keeps trying?

Re: payment declined PLEASE TRY AGAIN

Handy1 — Thu, 21 Nov 2024 19:29:45 GMT

@rdl You have to make manual payment of you don’t see the pay now and resume button on main page of your account . You can use the link I provided in my last reply to load the funds and make payment and trigger the renewal

Re: payment declined PLEASE TRY AGAIN

hTideGnow — Thu, 21 Nov 2024 19:30:06 GMT

HI @rdl

the system won't try to get money again

but you can add funds to it to resume service

use this link to add enough fund to resume service

https://myaccount.publicmobile.ca/en/account/payment/funds/card

then reboot the phone