topic Re: Signed Up yesterday for the $36 Plan and LD minutes. in Get Support

Signed Up yesterday for the $36 Plan and LD minutes.

icemaple — Thu, 21 Nov 2024 16:37:45 GMT

Hello everyone,

I signedup yesterday for the $36 plan which if I remember correctly is US-CAN data roaming and Long Distance to 6 countries. Today that plan is gone. Should have saved it as a screenshot in hindsight.

So now I cant remember what exactly the Long Distance countries and whether it was a monthly LD. In my account it shows "500 LD minutes 7 countries".
How do I know which countries ? Because they removed that plan yesterday from the site. And how do I confirm if its a montly thing and not just 500 minutes lifetime. Basically how do I get the exact details of the plan that I signed up for.

Re: Signed Up yesterday for the $36 Plan and LD minutes.

Handy1 — Thu, 21 Nov 2024 16:43:21 GMT

@icemaple Check your account there’s 50GB CAN/US/MEX plan for $35 just use the change on renewal option another immediately

Adding at @icemaple @here’s screen shot if your old plan

Re: Signed Up yesterday for the $36 Plan and LD minutes.

hTideGnow — Thu, 21 Nov 2024 16:42:01 GMT

HI @icemaple

the countries are Hong Kong, India, Pakistan Philippines, Taiwan and UK

those 500 mins are recurring monthly

and you sure your plan has 500 min and not 250?

Re: Signed Up yesterday for the $36 Plan and LD minutes.

slusagm — Thu, 21 Nov 2024 16:44:04 GMT

if you want exact details, ask PM to send you the details agian

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Signed Up yesterday for the $36 Plan and LD minutes.

icemaple — Thu, 21 Nov 2024 18:31:34 GMT

Thanks and yes I confirm it is showing as "500 LD minutes 7 countries"

Re: Signed Up yesterday for the $36 Plan and LD minutes.

icemaple — Thu, 21 Nov 2024 18:36:11 GMT

Thanks I will save the screenshot for my records. The only thing that differs from the $36 plan screenshot is I have 500 LD minutes instead of 250 minutes. I see that this "Flash End Ends Oct 31st". May be they updated it to have 500 LD minutes.

Re: Changing to US-CAN-MEX, I need the LD. US-CAN-MEX dont have LD.

Re: Signed Up yesterday for the $36 Plan and LD minutes.

Handy1 — Thu, 21 Nov 2024 18:38:07 GMT

@icemaple Yes I think your correct my screen shot was when the plan was first offered over a month ago maybe more . And they had upped the amount of long distance included in many of the plans up until today with the new CAN/US /MEX plans that don’t appear to have those included