topic Re: Sim not working in Get Support

SIM card damag !

ae489 — Thu, 21 Nov 2024 17:58:40 GMT

My SIM card does not work, how can I get a new sim card linked to my phone number?

Re: Sim not working

ae489 — Thu, 21 Nov 2024 17:56:15 GMT

I need help.

I am new in public mobile and I do have problem with my sim card, how I can get a new sim card?

Re: Sim not working

hTideGnow — Thu, 21 Nov 2024 17:57:48 GMT

hi @ae489

sim card rarely fails, did you try your sim on another phone? or try other active sim cards on your phone to confirm it is not a device problem?

To get new sim card, buy from Telus or Koodo store or via Amazon:

Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

Then message support agent and ask them to help to update your account with the new sim card:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim not working

hairbag1 — Thu, 21 Nov 2024 18:18:50 GMT

@ae489

you just need a new sim, then log in to your account to Change Sim Number and you're good to go.

added...if you use the PM app, log in to your account / scroll down to Change Your Sim Card...then make the change.

Re: Sim not working

ae489 — Thu, 21 Nov 2024 18:03:34 GMT

Thank you. I need to buy a new SIM card than.

Re: Sim not working

hairbag1 — Thu, 21 Nov 2024 18:05:48 GMT

@ae489 wrote:
Thank you. I need to buy a new SIM card than.

See if there's a Mobile Klinik in your area as they usually have the PM sims available. Alternative...source one from Amazon...just don't get one from PM as it might be a long time before you get it due to Posties on strike.

Re: SIM card damag !

Handy1 — Thu, 21 Nov 2024 18:19:39 GMT

@ae489 Another option is if your phone eSIM compatible you can just log into the app with phone and buy eSIM right away and save yourself a trip to the store also fastest way to get up and running again

Notice “purchase SIM card “ tap it and choose eSIM