topic Re: changed number in Get Support

changed number

webspy2023 — Thu, 21 Nov 2024 17:33:26 GMT

Ok changed number clicked submit eversafe said will confirm (I thought new number)so removed old number then said that new number is already in use so now I try and sitch all night no go?

Re: changed number

hTideGnow — Thu, 21 Nov 2024 17:35:00 GMT

HI @webspy2023

you need to reboot the phone for the new number to take effect. Reboot now and try

if you have problem and still not changing to the new number, ask support agent to check. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: changed number

Handy1 — Thu, 21 Nov 2024 17:35:51 GMT

@webspy2023 try rebooting the phone first , but if the number you picked was already being used by another customer which sometimes happens just go pick another number in your account . You can change phone number 4x for free every 30 days