topic Re: Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan in Get Support

Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan

YiYaYo — Thu, 21 Nov 2024 16:41:21 GMT

When I tried to change subscription, $35 CA-US-MX BlackFriday Plan is not listed.

Is there anyway I can switch my plan to $35 CA-US-MX BlackFriday Plan ? I just signed up 2 days ago....

Re: Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan

Handy1 — Thu, 21 Nov 2024 16:42:24 GMT

@YiYaYo Yes in your account “change plan “ and member to use the change on renewal option and not immediately so you don’t lose money in your current cycle

Re: Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan

DennyCrane — Thu, 21 Nov 2024 16:43:43 GMT

Individual offers vary by customer, and they don't tend to provide too many options for downgrading spend unfortunately. Have you checked under Change Plan on your account to see if it's there?

Re: Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan

hTideGnow — Thu, 21 Nov 2024 16:44:03 GMT

HI @YiYaYo

could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan

funpig1 — Thu, 21 Nov 2024 17:04:52 GMT

@YiYaYo

Have you already been subscribed to $36?

If so, PM's general policy is not to allow you to change your subscription to a cheaper plan ($35).

If that is your situation, you may try to open a ticket with a CS_agent and see if they will change it for you. Good luck.

Re: Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan

hTideGnow — Thu, 21 Nov 2024 17:06:51 GMT

@funpig1 wrote:
@YiYaYo
Have you already been subscribed to $36?
If so, PM's general policy is not to allow you to change your subscription to a cheaper plan ($35).
If that is your situation, you may try to open a ticket with a CS_agent and see if they will change it for you. Good luck.

hi @funpig1

the $35 line is not entirely true. People with $50 plan can change to $30 plan

Re: Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan

makkahn28 — Thu, 21 Nov 2024 17:15:27 GMT

I currently have the $34 Can-US 5G 50GB plan that was originally $50

Just signed for the $35 Can-US-Mex 5G 50GB Plan

PM is Finally getting somewhere

Re: Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan

funpig1 — Thu, 21 Nov 2024 17:25:39 GMT

@hTideGnow This is "generally" true and might explain @YiYaYo 's problem. There may be exceptions to the "general rule", but they are frustratingly rare for existing customers.

PM customers should really think hard when they sign up for a plan. For a few dollars more, you can get a whack load of data (or US/Mexico usage) but then find that you never use them. But then you are stuck at the higher price and "generally" have no way to go back to a lower price plan.

Re: Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan

slusagm — Thu, 21 Nov 2024 17:22:07 GMT

anyone on the mid-tier plans (like $25) would see all plans too, like $19, $20, $23, $25

So, anyone wants to "move down" should take this opportunity, not sure how long it will last

Re: Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan

hairbag1 — Thu, 21 Nov 2024 17:26:55 GMT

@slusagm

this might be true for you but I 'spect everyone has different options available at any given time. Wife has the $25 plan but only option if $30 and higher.

Re: Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan

slusagm — Thu, 21 Nov 2024 17:27:53 GMT

you tried both app and browser using Incognito mode?

Re: Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan

Colbydog — Thu, 21 Nov 2024 17:28:43 GMT

In addition to the other comments and suggestions, I read somewhere that you can only switch after a billing cycle and not within a billing cycle. So you may have to wait until your next month charge comes up and then check account again. Good luck.

Re: Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan

hTideGnow — Thu, 21 Nov 2024 17:30:24 GMT

HI @Colbydog and @YiYaYo

don't need to wait. If you see a good plan you like now, just schedule the plan change using "Change on Renewal" option and the plan change will take place after this current cycle

just dont use Change Now option or your plan will be change immediately and current unfinished cycle will be a waste with no partial refunds

Re: Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan

xtwister6 — Thu, 21 Nov 2024 18:57:31 GMT

I just subbed yesterday to the $36 and then today the $35 can/us/mex was offered. I created a support ticket and was able to change it to the new plan successfuly. I'm out a buck. Hope they dont offer something better next week. Probably should have waited till the final offerings.

Re: Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan

hTideGnow — Thu, 21 Nov 2024 19:00:16 GMT

HI@xtwister6

if you login My Account and go to Change Subscription page, do you see the new $35 Can/US/Mex plan there? if it is there, then just schedule a plan change using Change on Renewal to start with the new plan next month

Re: Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan

xtwister6 — Thu, 21 Nov 2024 19:21:06 GMT

No It didnt..It only 2 other plans that werent black friday. thats why i did the support ticket. The agent said he could do the exemption for the plan change since I was less than 24 hours as a new customer.

Re: Just signed up for $36 CA-US plan 2 days ago but need to switch to $35 CA-US-MX BlackFriday Plan

hTideGnow — Thu, 21 Nov 2024 19:22:14 GMT

thanks @xtwister6 for the update. Nice outcome