topic Re: Sim pick up in Get Support

Sim pick up

Umair1234 — Thu, 21 Nov 2024 15:14:39 GMT

Hello

I bought a plan online yesterday and chose for sim to be mailed to me. But now I am seeing it might take upto 2 weeks to receive the sim. I cant wait that long to get a new number and sim.

Can I now go to the store to pick up the sim today ?

regards

Re: Sim pick up

hTideGnow — Thu, 21 Nov 2024 15:15:57 GMT

HI @Umair1234

ask PM support, they might let you to do that especially with the Canada Post situation.

you can submit ticket with them by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim pick up

Handy1 — Thu, 21 Nov 2024 15:18:04 GMT

@Umair1234

you can buy one from Telus / Koodo store and ask support if they will reimburse you for buying one because of the strike and not having to wait

Find SIM card Find a store near to you | Public Mobile

its good idea to have extra SIM card hanging around anyways in case you ever lose or damage yours or to give to friend to join and use your refferal code to save you both money .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim pick up

slusagm — Thu, 21 Nov 2024 15:21:40 GMT

canada post striking now. but I don't think PM still sending out via regular mail. So, instead of 2 weeks wait, now might be faster to get it from PM as they will probably use UPS or so. But ask PM to confirm

You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim pick up

Yummy — Thu, 21 Nov 2024 15:32:08 GMT

You cannot pick up your sim at any Telus store as stores are not in sync with on-line orders.

Postal service being on strike not a good chance you will get your sim soon. And with a pile of mail there is a good chance your mail will be 'lost in the mail'.

Try to find corporate telus store and see if they have any PM sim. And when and if you get your ordered sim keep it as a spare or share with the friends.

Re: Sim pick up

Umair1234 — Thu, 21 Nov 2024 15:38:58 GMT

I cant just walk in and buy a new sim from the store even if they are not in sync with online?

Re: Sim pick up

Handy1 — Thu, 21 Nov 2024 15:42:32 GMT

@Umair1234 Use the link in my last reply to find Telus / Koodo stores that have public mobile SIM cards for sale and you can buy one download the app and activate today with it no worries

Re: Sim pick up

hTideGnow — Thu, 21 Nov 2024 15:44:04 GMT

Yes, you can just walk in an buy a new sim card

the sim number, whether you buy in person or wait for the mail, will be entered yourself using the app after

so, after you got the sim card, in person or from mail, go back to Public Mobile app, login and enter the sim number and complete the activation then

Re: Sim pick up

hairbag1 — Thu, 21 Nov 2024 16:19:52 GMT

@Umair1234

check if there's a Mobile Klinik in your area as they usually have PM sim cards available.

Re: Sim pick up

computergeek541 — Thu, 21 Nov 2024 19:02:36 GMT

@slusagm wrote:
canada post striking now. but I don't think PM still sending out via regular mail. So, instead of 2 weeks wait, now might be faster to get it from PM as they will probably use UPS or so. But ask PM to confirm
You won't be able to open proper Chatbot ticket, so just message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Even if using UPS, I doubt that the SIM cards would come any faster. 2 to 3 weeks is not a usual amount of transit time for Canada Post lettermail (for letters sent by other shippers). That says to me that the delays have been largely on the Public Mobile side of things. Changing shipping carriers won't improve the supplier processing time.