topic Re: New user from Bell Mobility in Get Support

New user from Bell Mobility

NorthernLights — Thu, 21 Nov 2024 18:47:47 GMT

My daughter used my refer a friend code to join Public Mobile. There were significant issues transferring from Bell Mobility - thankfully she works for a fraud department. Turns out Bell Mobility account had been hacked! If she gad ported to Public with the info given by Bell her Public Mobile account would not have been hers!!!

Re: New user from Bell Mobility

hTideGnow — Thu, 21 Nov 2024 16:17:05 GMT

HI @NorthernLights

so, issue is resolved? or you need to update the porting info for PM for a successful port?

If she needs to update the info, she can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New user from Bell Mobility

Handy1 — Thu, 21 Nov 2024 16:18:53 GMT

@NorthernLights So she did get ported over to public mobile ? And for the one time $10 credit it should appear in her available funds with in 72 hours after activation . If it’s not there after 3 days have her contact support to ensure it’s been applied correctly and add it for her if needed

submit ticket with support using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New user from Bell Mobility

NorthernLights — Thu, 21 Nov 2024 16:24:20 GMT

Thanks for reaching out so quickly!! Bell has been a nightmare for us. She thinks to resolve it she may have set up 2 public mobile accounts. I forwarded her the email you sent me for her to reply to.
thanks again for your awesome support!

Re: New user from Bell Mobility

hTideGnow — Thu, 21 Nov 2024 16:26:17 GMT

hi @NorthernLights

just a reminder, the link is for direct message using Community inbox and not an email. Keep an eye on the community inbox for PM's response as they reply there instead of email

Re: New user from Bell Mobility

NorthernLights — Fri, 29 Nov 2024 13:01:54 GMT

Thank you for your super fast and amazing support! All resolved.