topic Re: Account error in Get Support

Account error

Sing_Say — Thu, 21 Nov 2024 12:17:26 GMT

Hi,

After login, a message saying it encounter an error please try again.

Click on the try again button just loop to the same error message.

How to reset my account?

Re: Account error

Handy1 — Thu, 21 Nov 2024 12:20:28 GMT

@Sing_Say Try with new browser window and use incognito mode private mode .or try another device . Can also try using the PM app instead also . If still not luck after all that

submit ticket with support using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account error

hTideGnow — Thu, 21 Nov 2024 12:51:40 GMT

HI @Sing_Say

could be just overnight maintenance of the site and it was down. Please try again now using both browser and app and it should work now