topic Re: TELUS in Get Support

TELUS

oluchiagwanihu1 — Tue, 04 Jan 2022 10:06:16 GMT

Hello,

I want to know if Telus bought public mobile out because I don't see a public mobile store anywhere

Re: TELUS

t_p — Fri, 26 Nov 2021 12:17:44 GMT

@oluchiagwanihu1 wrote:
Hello,
I want to know if Telus bought public mobile out because I don't see a public mobile store anywhere

@oluchiagwanihu1

Public Mobile is owned by Telus (which also owns Koodo).

To find a retailer working with PM:

Stores near you (publicmobile.ca)

Re: TELUS

pankajjoshi — Fri, 26 Nov 2021 12:13:28 GMT

I dont think so , last year i went to Telus shop and they said you have to

contact Public Mobile . that really sucks if they cant help PB customers.

Re: TELUS

t_p — Fri, 26 Nov 2021 12:15:58 GMT

@pankajjoshi wrote:
I dont think so , last year i went to Telus shop and they said you have to

contact Public Mobile . that really sucks if they cant help PB customers.

@pankajjoshi

That's the way they run their business, since PM is a third tier (read: cheap) provider, with only ONLINE support.

Re: TELUS

pankajjoshi — Fri, 26 Nov 2021 12:19:50 GMT

That doesnt make sense whether one is first tier or third tier customer,

in the end Customer is king if they cant service they shouldnt have

bought the company

Re: TELUS

t_p — Fri, 26 Nov 2021 13:51:41 GMT

@pankajjoshi wrote:
That doesnt make sense whether one is first tier or third tier customer,

in the end Customer is king if they cant service they shouldnt have

bought the company

@pankajjoshi

~~PM is a spin-off of Telus, not bought by Telus.~~

If you want premium service, then you go to Telus. But you'll pay a price for full service.

If you want low prices, you go with PM. Lower prices, less service (only online, no stores, no phone hotline).

@XionBunny You're correct. I guess the webpage where I got my info was wrong too.

Re: TELUS

Triguy — Fri, 26 Nov 2021 13:45:42 GMT

PM is owned by Telus.

https://en.m.wikipedia.org/wiki/Public_Mobile

Re: TELUS

XionBunny — Fri, 26 Nov 2021 13:46:27 GMT

@t_p wrote:
@pankajjoshi wrote:
That doesnt make sense whether one is first tier or third tier customer,

in the end Customer is king if they cant service they shouldnt have

bought the company
@pankajjoshi
PM is a spin-off of Telus, not bought by Telus.
If you want premium service, then you go to Telus. But you'll pay a price for full service.
If you want low prices, you go with PM. Lower prices, less service (only online, no stores, no phone hotline).

your statement is incorrect, see articles from 2013.

https://www.iphoneincanada.ca/carriers/telus/telus-acquires-public-mobile/

https://mobilesyrup.com/2013/10/23/telus-to-acquire-100-of-public-mobile/

Re: TELUS

pankajjoshi — Fri, 26 Nov 2021 14:08:45 GMT

Agreed , if they own PM then Customer Service should be their first priority.

Re: TELUS

Dunkman — Fri, 26 Nov 2021 14:37:29 GMT

@pankajjoshi wrote:
Agreed , if they own PM then Customer Service should be their first priority.

Telus does own Public mobile, but they are separate companies with different management teams, etc.

Public mobile does value customer service and is working hard to improve customer experience. However, I doubt that PM will change their customer service model soon. To keep costs of plans lower for customers, PM customer service model is the present online ticketing, private messaging model. Live chat or a call centre is not being planned in the near future at least. If that does not meet your needs, then other mobile companies may work better for you.

Re: TELUS

softech — Fri, 26 Nov 2021 15:16:57 GMT

@oluchiagwanihu1 wrote:
Hello,
I want to know if Telus bought public mobile out because I don't see a public mobile store anywhere

Telus owns PM

PM physical stores is unrelated with that. PM has an fully online model and their focus shifted away from physical stores. They do have a very small number of kiosks. (4 as of 2019 but I am not certain if they are still open, especially after the covid lockdown)

Our first kiosks are now open! Check them out. - Community (publicmobile.ca)

If you need to activate or buy SIM in store, PM does have some authorized partners everywhere, those mobile "superstore" which represent different carriers. Some examples are those mobile stores in Walmart/London Drugs/Supercentre/Mobile Klinik. Or you can also check Koodo stores.

Re: TELUS

pankajjoshi — Fri, 26 Nov 2021 16:11:26 GMT

Any in Toronto ?

Re: TELUS

benfatto — Fri, 26 Nov 2021 17:02:16 GMT

@oluchiagwanihu1 "want to know if Telus bought public mobile out"

Yes, happened 5-6 years ago.

Re: TELUS

CountyDownIeUk — Fri, 26 Nov 2021 17:17:20 GMT

@pankajjoshi wrote:
That doesnt make sense whether one is first tier or third tier customer,

in the end Customer is king if they cant service they shouldnt have

bought the company

Customer is KING......is so old. Businesses have gone for bust that used to treat customers like Kings. Companies have tightened up on their policies, returns policies, price matching, and customer service overall.

Telus bought PM when the CTRC mandated that the big carriers had to offer low cost options. PM was the answer for Telus to do so.

What is wrong with the online only business structure? Help is reasonably quick, no waiting on phone for hours waiting for someone to answer. And let’s face it....I would say....40% or more of the issues are customer caused.

Re: TELUS

computergeek541 — Fri, 26 Nov 2021 19:31:43 GMT

@benfatto wrote:
@oluchiagwanihu1 "want to know if Telus bought public mobile out"

Yes, happened 5-6 years ago.

It was much longer ago than that. These days, I don't really see Public Mobile as being a company any longer, but rather just a brand.

Re: TELUS

softech — Fri, 26 Nov 2021 19:42:33 GMT

@pankajjoshi wrote:
Any in Toronto ?

@pankajjoshi

No, no physical kiosk in Tonoto.

any reason why you are looking for one? anything we can help ?

@benfatto : "Public Mobile was acquired by Telus in October 2013"