topic I get 2 MBit/s !!!!!!!!!! in Get Support

I get 2 MBit/s !!!!!!!!!!

frank23482793 — Wed, 20 Nov 2024 22:40:28 GMT

I was on virgin mobile getting 50 Mbits/s on LTE only. Switched to public mobile to get faster internet and 5G with the 5g plan. Result: I am only getting… 2 Mbits/s !!!!!! and it says “LTE”. Tried different settings on my iPhone pro max like 5g auto, 5g only. No changes

Re: I get 2 MBit/s !!!!!!!!!!

frank23482793 — Wed, 20 Nov 2024 22:42:31 GMT

I am a new customer and there is ZERO customer service on Public Mobile. The chatbot is Ai and does not answer anything. The issue posting at the service desk does not work. I am furious and plan to leave within the next few hours to a better company

Re: I get 2 MBit/s !!!!!!!!!!

slusagm — Wed, 20 Nov 2024 22:43:03 GMT

not right. Try Reset Network Settings first.

and ask PM to check if the account was set correctly

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check

Re: I get 2 MBit/s !!!!!!!!!!

hTideGnow — Wed, 20 Nov 2024 22:45:00 GMT

HI @frank23482793

yes, support model with PM is different. But you have support agent to answer question, not just AI. You just need to submit ticket and they reply via Community inbox

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

And your issue with the speed, make sure you update your Carrier Profile, Reboot phone and Reset Network Settings

if same, then submit ticket with PM agent as advised above

Re: I get 2 MBit/s !!!!!!!!!!

frank23482793 — Wed, 20 Nov 2024 22:51:40 GMT

After reset network setting I get 12 MBits/s and only LTE (even when setting 5G on my iphone pro)

As for the "support ticket", I tried 6 times and EVERYTIME it said it could not be submittted even though EVERYTHING was filled including a question asking for the name of the phone where the only possible answer are "yes" or "no" ! This seem to be a ridiculously primitive company.

Re: I get 2 MBit/s !!!!!!!!!!

hTideGnow — Wed, 20 Nov 2024 22:53:40 GMT

hi @frank23482793

you don't need the "super ticket" then, you just need to message support agent here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

And is that physical sim or esim? If it is physical, try the sim on another phone. If esim, there is a chance support agent will ask you to get another esim for free to resetup. But check with agent first

Re: I get 2 MBit/s !!!!!!!!!!

DAKZ — Thu, 21 Nov 2024 06:30:06 GMT

I am in the same situation, after 1 call from Telus support gal, she asked questions such as what kind of phone you have ? did you tried to re-boot the phone bla bla bla .... and that's it . NO THING THEY CAN DO ! The end of story.

She did not even try to escalate to next level of support. Very disappointed with PM.

Will move my money back to FD. Sorry to see these many problems from this community without any number to call to assist new customer. Basically, PM don't care your suffering they only interested in your plastic card number !