topic Re: Apple subscription blocked changing region for public app in Get Support

Apple subscription blocked changing region for public app

jacyna — Thu, 21 Nov 2024 00:24:25 GMT

Hi, guys
I have an issue with region changes on my iPhone and public app. I had a European Apple One subscription and canceled it, but the subscription will end on the 4th of December. After this date, I can change the country and grab the public app. (according to the Apple site).
Do you know of any possibilities to shut down asap apple one and change the region?

regards,
Jan

Re: Apple subscription blocked changing region for public app

hTideGnow — Wed, 20 Nov 2024 17:07:23 GMT

hi @jacyna

sorry, you will need to check with Apple

But you were trying to activate new account using the app? You have two choices

1. ask friend to help you to download the app on his/her phone to subscribe. But if you subscribe with esim, you have to be very careful. They have to "disallow" the app to automatically install the esim or it will install on his/her phone

2. you can use the web to start the subscription. It will get to payment screen and it won't go further. You will need to ask support agent to help the rest of the step. Please message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Apple subscription blocked changing region for public app

BKNS27 — Wed, 20 Nov 2024 17:37:13 GMT

@jacyna

I don’t think your subscription with Apple have anything to do with changing the country. Your subscription could be related to the Apple care.

Check with your location Apple Genius store.

Re: Apple subscription blocked changing region for public app

AK32 — Wed, 20 Nov 2024 17:42:43 GMT

A google search that pointed me towards an apple forum showed this:

"The subscription must expire before you can change the country or region. If you cannot wait until the subscriptions was set to renew and expires at that point naturally you can contact Apple support directly to have them terminate it immediately."

so it sounds like you either have to wait until the subscription ends, or contact apple to ask them to manually do it.