topic Re: US Plan Settings in Get Support

US Plan Settings

Feedo90 — Wed, 20 Nov 2024 07:10:53 GMT

Hello everyone,

Is there any additional settings on my mobile in order to activate the roaming in the states (calls+data)? Anybody here tried to use his plan in the states? No technical problems?

Re: US Plan Settings

hTideGnow — Tue, 19 Nov 2024 19:08:24 GMT

hi @Feedo90

not much to do

Just need to turn on Mobile roaming data on the phone

make sure the phone connects to T-Mobile or AT&T or Verizon. For some users, they might need to manually connect instead of via Automatic

also for some users, they might want to disable 5G and use on 4G (or LTE) for better connectivity

Re: US Plan Settings

ShawnC13 — Tue, 19 Nov 2024 19:15:36 GMT

@Feedo90 wrote:
Hello everyone,
Is there any additional settings on my mobile in order to activate the roaming in the states (calls+data)? Anybody here tried to use his plan in the states? No technical problems?

I just got back from a week in Disneyland and had no issues at all. You just need to make sure your data roaming is turned on. Everything worked great for me and my wife it was so nice!!

Re: US Plan Settings

slusagm — Tue, 19 Nov 2024 19:20:58 GMT

I just back from NYC, left the phone with automatic and it connected on AT&T itself and worked great

i manually changed to T-Mobile just to test, worked well as well

Re: US Plan Settings

Godzillaz — Wed, 20 Nov 2024 07:05:48 GMT

I find the data and txt works no issues

Voice is a huge issue in many areas (since Public often drops to 3G for voice)

Re: US Plan Settings

Colbydog — Wed, 20 Nov 2024 18:33:20 GMT

As others have noted, just make sure your data roaming is enabled on your phone. It is seamless; as soon as you get into the US you will receive a text from PM welcoming you to the US. The text also notes you need a US roaming add-on. This is incorrect (if you already have the CA/US plan).

Also, some people mention to manually select either the ATT or T-Mobile network and/or change the speed down from 5G. In my experiences so far I have left to automatic network selection and left the speed. I guess it depends on your phone (I have an Iphone 14 Pro). I've travelled to Hawaii and Washington state and no issues. In Kauai, I was on the Verizon network most of the trip. No issues but the speed was mostly LTE due to sparse coverage on the island. Calls back to Canada and within the US were fine.