topic Re: Payment in Get Support

Payment

Rocketman999 — Tue, 19 Nov 2024 17:51:08 GMT

My credit card info was not up to date when payment was due. Without any warning my service was stopped? Can they not send a reminder before stopping service. Not acceptable.

Re: Payment

hairbag1 — Tue, 19 Nov 2024 17:53:04 GMT

@Rocketman999

you need to remember when payment is due, otherwise your account is Suspended until it is paid up. That's the advantage of Autopay (Subscribed)...no need to remember.

Re: Payment

hTideGnow — Tue, 19 Nov 2024 17:53:21 GMT

hi @Rocketman999

sorry, they have stopped sending the text about 2 years ago 😞

and it is true Autopay sometimes fails

you will have to login My Account and click Pay and resume service to reactivate

if you don't see such a button, please use this link

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Payment

Rocketman999 — Tue, 19 Nov 2024 17:56:42 GMT

I do have autopay, but the CC was not up to date

Re: Payment

Handy1 — Tue, 19 Nov 2024 17:58:58 GMT

@Rocketman999 After updating crest card you need to make manual payment

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

you can also buy payment voucher from shoppers drug mart /7-11 /shell gas and load the funds *611 to resume services right away aswell

Re: Payment

Rocketman999 — Tue, 19 Nov 2024 18:05:20 GMT

A text to advise payment was refused before stopping service would make sense! To give me a couple of hours of free service would be terrible. lol. Come on be smart and fix this issue!!

Re: Payment

Handy1 — Tue, 19 Nov 2024 18:07:38 GMT

@Rocketman999 Please note we are just customers like you trying to help , but yes I agree and that’s a great idea you should tell that to support and maybe it something they would consider implementing

submit ticket with support using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment

hTideGnow — Tue, 19 Nov 2024 18:09:03 GMT

HI @Rocketman999

you need to make sure support agent got your suggestion and push it up to the management

Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment

Kapinga — Wed, 20 Nov 2024 22:19:41 GMT

You charge my credit card twice for my new number and my old number if you can delete my old number 2899300041

Re: Payment

slusagm — Wed, 20 Nov 2024 22:21:24 GMT

you are talking to the public customers here, remove your phone number so you won't be getting junk calls

with payment, you need to talk to PM directly. Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437