topic eSIM in Get Support

eSIM

ashes_to_ashes — Wed, 20 Nov 2024 07:14:42 GMT

Hi, I just subscribed a plan, and purchased a SIM card. However, I need the SIM card by this Thursday and I am not able to get it. Can I switch to eSIM without a physical SIM card?

Re: eSIM

hTideGnow — Tue, 19 Nov 2024 18:00:31 GMT

hi @ashes_to_ashes

you can instead get a physical sim card faster (but you need to pay)

Buy a PM physical sim card form Telus or Koodo store (same day) or via Amazon (within 2 days with Prime):

Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

or if you really want to change to esim, you need to ask help from support agent. Please submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM

Handy1 — Tue, 19 Nov 2024 18:11:27 GMT

@ashes_to_ashes You could just go buy one from Telus / Koodo store today and avoid using eSIM or order from Amazon $4.99 there . But if you want to switch to eSIM you will need supports help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM

Handy1 — Tue, 19 Nov 2024 18:14:33 GMT

@ashes_to_ashes You might want to contact support anyways and ask if then willing to give you credit for buying new SIM card because if the Canada post strike delaying orders . Good to have a spare one laying around anyways incase you lose or damage yours or to give to a friend and use your referral code to save even more . Just a thought be sure to save your receipt for new SIM card if they agree

Re: eSIM

ashes_to_ashes — Wed, 20 Nov 2024 14:52:38 GMT

It is an amazing day! I received the SIM card within one day! thank you Public Mobile!