topic Long distance in Get Support

Long distance

lexx2044 — Tue, 19 Nov 2024 17:53:41 GMT

I changed my plan so that I could call the UK. It will not connect and it is not one of the restricted numbers. Tried chatbot and 611. Not getting anything useful from either. Any ideas on how to actually get this resolved?

Re: Long distance

hTideGnow — Tue, 19 Nov 2024 17:55:25 GMT

hi @lexx2044

how you call UK? wonder if it is the sequence you put in. Remember when calling UK, you drop the 0 before the area code

and if you need support agent to check ,  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Long distance

hairbag1 — Tue, 19 Nov 2024 17:56:01 GMT

@lexx2044

which plan did you get ? Did you change plans right away or on next renewal date ?

Re: Long distance

lexx2044 — Tue, 19 Nov 2024 18:00:54 GMT

Chg'd right away. $30 mnthy International, 7 countries including UK

Re: Long distance

lexx2044 — Tue, 19 Nov 2024 18:03:38 GMT

Thank you, will try this now.

Re: Long distance

hairbag1 — Tue, 19 Nov 2024 18:16:17 GMT

@lexx2044 wrote:
Thank you, will try this now.

well....working as expected now ?

Re: Long distance

lexx2044 — Tue, 19 Nov 2024 18:20:11 GMT

Still working on it. Multi-tasking , so will take time

Re: Long distance

lexx2044 — Tue, 19 Nov 2024 18:26:06 GMT

Yes ! Working now. Tx for help.

Re: Long distance

hTideGnow — Tue, 19 Nov 2024 18:26:58 GMT

@lexx2044 wrote:
Yes ! Working now. Tx for help.

hi @lexx2044

so, you dropped the 0 on the area code?