topic Stolen number in Get Support

Stolen number

Maria109 — Tue, 19 Nov 2024 17:34:06 GMT

Please cancel my number it’s been stoke. Out of my account

Re: Stolen number

Maria109 — Tue, 19 Nov 2024 17:34:24 GMT

Stolen not stoken

How do I stop my number

Maria109 — Tue, 19 Nov 2024 17:35:10 GMT

From being used ?

I need it canceled

Re: How do I stop my number

Maria109 — Tue, 19 Nov 2024 17:35:35 GMT

My entire account is empty

Re: Stolen number

hTideGnow — Tue, 19 Nov 2024 17:35:43 GMT

HI @Maria109

Stolen phone or stolen number?

you can login My Account, go to Payment, click Manage Subscription and then disable Subscribed to stop Autopay and cancel the service

but if you cannot login My Account, then ask support to help to remove the credit card. You can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How do I stop my number

Maria109 — Tue, 19 Nov 2024 17:36:13 GMT

Questions were asked on my behalf and new plans possible assigned

Re: Stolen number

Handy1 — Tue, 19 Nov 2024 17:37:37 GMT

@Maria109 If you can log into your account you can just report the phone lost/stolen until you get new phone and sim to have same phone number and plan back again

Report lost phone

if you can’t log into even with email option get support to do it for you , but if you want to just cancel the account best to ask support to remove credit card on file right away to ensure you won’t be charged again

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

Re: How do I stop my number

hTideGnow — Tue, 19 Nov 2024 17:38:23 GMT

@Maria109 wrote:
Questions were asked on my behalf and new plans possible assigned

HI @Maria109

did you create a new account because the old one was stolen? Usually you don't have to start another account, but you might want to ask support what to do

please use the link I provided above to direct message them

Re: How do I stop my number

Maria109 — Tue, 19 Nov 2024 17:54:03 GMT

my accoutn is empty

I need the number to be cancelled

they took all the information and started chats as well. I dont' know how to protect myself except to cancel the number.

Re: Stolen number

Maria109 — Tue, 19 Nov 2024 17:54:38 GMT

I did that and afterwards the numbers like sim # went all to 000000000

Re: Stolen number

hTideGnow — Tue, 19 Nov 2024 17:57:14 GMT

@Maria109 wrote:
I did that and afterwards the numbers like sim # went all to 000000000

HI @Maria109

what you meant by all to 0000? you can't update the new sim card number?