topic Re: Phone calls in Get Support

Phone calls

Photoman — Wed, 20 Nov 2024 07:11:52 GMT

Why are my calls not going through

Re: Phone calls

hTideGnow — Tue, 19 Nov 2024 14:50:25 GMT

HI @Photoman

how about data? does it work?

and calls issue is for both inbound and outbound?

did you login My Account and confirm if your account is active?

try reboot the phone and try to call with a 1 in front of the 10 digits

Or your try sim card on another phone and test

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone calls

hairbag1 — Tue, 19 Nov 2024 14:50:35 GMT

@Photoman

is text and data working as expected or has everything stopped working ? Dial 611 to hear current plan status.

Re: Phone calls

DDM69 — Tue, 19 Nov 2024 14:50:57 GMT

Some details please. No crystal ball here...

Re: Phone calls

will13am — Tue, 19 Nov 2024 14:51:26 GMT

@Photoman , are you getting a network connection? Are you able to confirm your account is in active status?

Re: Phone calls

Immune — Tue, 19 Nov 2024 15:01:10 GMT

Since day one I have been experiencing the same problem- however this is not unique to PM. Although a bit frustrating, I found that if I hang up and try the call again it just about always works.

Re: Phone calls

Handy1 — Tue, 19 Nov 2024 15:04:46 GMT

@Photoman Maybe try phone set to 3G and see if that helps for making calls for the time being then switch back to 4G/LTE or 5G and test again

Re: Phone calls

Phil_Adelphus — Tue, 19 Nov 2024 18:30:18 GMT

@Photoman Are you in Canada and calling Canadian numbers?

Re: Phone calls

Immune — Tue, 19 Nov 2024 18:47:20 GMT

But of course- PM is only in Canada- isn’t it? The same voice calls annoyance I was also experiencing while I was with Bell.

Re: Phone calls

Phil_Adelphus — Tue, 19 Nov 2024 18:58:09 GMT

@Immune PM is only in Canada- isn’t it

Except for the Canada-US plans, and some of the newer plans also have international long distance to certain countries. So although OP's plan likely is Canada to Canada, we don't actually know that for sure since we're only customers and can't see what people have.