topic Re: SIM card in Get Support

SIM card

Alaghe — Tue, 19 Nov 2024 14:37:15 GMT

I am still waiting for my SIM card. It was going to arrive on Monday but did not! I know Canada Post is on strike but it has been 3 weeks that I ordered a SIM card and I need it. Tell me please when it arrives!

Re: SIM card

hairbag1 — Tue, 19 Nov 2024 14:38:55 GMT

@Alaghe

probly won't get there til after Posties go back to work. Use the services of Amazon for fast delivery now...or a Mobile Klinik might be in your area.

Re: SIM card

Handy1 — Tue, 19 Nov 2024 14:39:09 GMT

@Alaghe

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .but if it’s been more then 10 business days reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM card

hTideGnow — Tue, 19 Nov 2024 14:39:18 GMT

HI @Alaghe

when you placed the order? Sim card delivery can be 3 days to 3 weeks here

But you waited 3 weeks, so ask PM support agent for status, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: SIM card

Immune — Tue, 19 Nov 2024 14:41:45 GMT

Would suggest to activate almost instantly by E-SIM. Then if you prefer to use a physical sim just convert to it when you eventually do receive it. Good luck.