topic Re: adding a postal code to my Vanilla Prepaid card in Get Support

Setting up payment method for public mobile

burplede — Mon, 18 Nov 2024 02:12:31 GMT

Hello I am trying to sign up for public mobile but I am having issues with the payment, I am an international student and I have bought a vanilla prepaid card but it says that payment is failed.

Re: Setting up payment method for public mobile

hairbag1 — Mon, 18 Nov 2024 02:15:26 GMT

@burplede

use this link to message Customer Support to get you some help with that...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Setting up payment method for public mobile

hTideGnow — Mon, 18 Nov 2024 02:15:48 GMT

HI @burplede

PM payment system is buggy sometimes

if you are not in a rush, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if you want to ask support to further investigate, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember support agent use the Community inbox to reply, they usually reply within 2 to 4 hours. Please check here for their replies:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

adding a postal code to my Vanilla Prepaid card

burplede — Mon, 18 Nov 2024 17:12:22 GMT

Hello, does anyone know how to add a postal code to a vanilla prepaid card? Mine says I have to add it at vanillaprepaid.com but there is no place to add, any ideas? I am having issues with payment as it says postal code does not match. Support tells me I need to add a postal code to the card but I am struggling to do so.

Re: adding a postal code to my Vanilla Prepaid card

hTideGnow — Mon, 18 Nov 2024 17:13:30 GMT

Hi @burplede

with Prepaid Credit card, you can put in any valid Canadian postal code. Maybe try a different one

or if you are using the app, uninstall and reinstall and then try a different one.

Re: adding a postal code to my Vanilla Prepaid card

Handy1 — Mon, 18 Nov 2024 17:13:56 GMT

@burplede Make sure you have location permission granted on the app when trying to input Canadian postal code

Re: adding a postal code to my Vanilla Prepaid card

burplede — Mon, 18 Nov 2024 17:24:22 GMT

I tried out different canadian postal codes, still doesn't work.

Re: adding a postal code to my Vanilla Prepaid card

Handy1 — Mon, 18 Nov 2024 17:29:58 GMT

@burplede When you first logged into the all did you allow the app location permission granted? If not log out of the app and go back in and allow the location permission granted and try again . Maybe first clear app cache before trying to log back in also

Re: adding a postal code to my Vanilla Prepaid card

hTideGnow — Mon, 18 Nov 2024 17:30:10 GMT

HI @burplede

PM payment system is glitchy sometimes

if you are no rush to activate, wait a day, and uninstall and reinstall the app. Try also use another email address to setup another account and go through the activation again