topic Re: Service transfer problems in Get Support

Service transfer problems

Jeff43 — Mon, 18 Nov 2024 22:58:08 GMT

Just switched to public mobile from virgin. I cannot send or recieve text messages. I can receive calls

hTideGnow — Mon, 18 Nov 2024 23:08:50 GMT

iPhone? Remove the phone number from iMessage sertings , and reboot

When phone is back, go back and enter the phone number to re-register

BKNS27 — Mon, 18 Nov 2024 23:48:49 GMT

Did you reply to the text with YES from Virgin confirming you are porting over to PM?

If you missed this step, you need to contact a CS_Agent to contact Virgin to resend you the text.

Jeff43 — Tue, 19 Nov 2024 00:26:49 GMT

Trying to verify phone number.

Jeff43 — Tue, 19 Nov 2024 00:27:53 GMT

Text received and yes sent days ago. Since then texts don’t send or receive

hTideGnow — Tue, 19 Nov 2024 00:28:16 GMT

hi @Jeff43 this step could take long. Patience is the key

🙂

slusagm — Tue, 19 Nov 2024 02:04:37 GMT

try reset all networks

and if Android, clear cache or clear data of the messaging app