topic Re: I need to talk to some agent urgently in Get Support

I need to talk to some agent urgently

Lenka1988 — Tue, 19 Nov 2024 06:51:37 GMT

Recently I transfered from one provider to PM paid for tariff, error when activating the PM eSim. Now Im stuck without any signal, connection or data. I need to talk to someone from agents to help me to sort this issue asap, please.

Re: I need to talk to some agent urgently

hairbag1 — Tue, 19 Nov 2024 01:28:18 GMT

@Lenka1988

you could just activate a new account but take a new number for now. Then, if Customer Support can help, you can transfer the number. Use this link to message Customer Support...

added....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

they'll want your name, PM acct number, ph number, PM pin number...whatever else you can provide. Then watch the little envelop icon on top right side of page will be highlighted when they do respond.

Re: I need to talk to some agent urgently

hTideGnow — Tue, 19 Nov 2024 01:31:58 GMT

hi @Lenka1988 if your PM sim has no signal or data, that is simply an issue with the PM setup, nothing to do with your old carrier (although you might also have an incomplete port problem)

to get this all resolved, please message support by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I need to talk to some agent urgently

BKNS27 — Tue, 19 Nov 2024 01:40:09 GMT

@Lenka1988

PM is an online service so there are no live communication with a CS_Agent.

If your old carrier cancelled your account before you ported over to PM. Your old number can’t be ported over. Your old carrier account need to be activate before it can be ported. You need to contact your old carrier first and activate your account before PM agent can help you port over.