topic Re: US roaming charges? in Get Support

US roaming charges?

bforbryan — Tue, 12 Mar 2024 04:22:50 GMT

Good evening,

My family and I are all on PM plans and today we received a text saying “Public Mobile here. Welcome to USA! You can get a U.S. roaming add-on for as low as $10 for 15 days. Customers using Roaming Add-Ons may experience differences in coverage and service quality (including 9-1-1 calls) due to certain U.S. carrier 3G network shutdowns. Go to https://selfserve.publicmobile.ca/ for Add-On options. If you no longer wish to hear about Public Mobile offers, visit bit.ly/1n8ObE2.”

However, none of us are in America right now. Does the network think we are and will charge our phone use while it’s still mistaken our current location?

Thanks!

Re: US roaming charges?

computergeek541 — Tue, 12 Mar 2024 04:22:34 GMT

@bforbryan wrote:
My family and I are all on PM plans and today we received a text saying “Public Mobile here. Welcome to USA! You can get a U.S. roaming add-on for as low as $10 for 15 days. Customers using Roaming Add-Ons may experience differences in coverage and service quality (including 9-1-1 calls) due to certain U.S. carrier 3G network shutdowns. Go to https://selfserve.publicmobile.ca/ for Add-On options. If you no longer wish to hear about Public Mobile offers, visit bit.ly/1n8ObE2.”
However, none of us are in America right now. Does the network think we are and will charge our phone use while it’s still mistaken our current location?

Public Mobile does not have any pay per use charges. If you're close to the border, this means that you're connected to a U.S. cell site. If you're nowhere near the border, ignore this text message.

Re: US roaming charges?

Hollister — Tue, 12 Mar 2024 04:24:12 GMT

@bforbryan

You will never ever be charged more than the cost of your plan at Public Mobile. It is prepaid.

Re: US roaming charges?

Phil_Adelphus — Tue, 12 Mar 2024 11:51:05 GMT

@bforbryan You won't get charged roaming but I seem to recall other PM customers who had this problem saying to change the network in settings from automatic to Public Mobile to stop the phone latching on to the wrong towers when you are near the border.

Re: US roaming charges?

bforbryan — Tue, 12 Mar 2024 15:43:23 GMT

Yeah that's strange, we are not near the U.S. border at all. Thank you.

Re: US roaming charges?

Mulatu — Tue, 19 Nov 2024 00:37:00 GMT

New PM customer here. I just got this message today when I landed in NYC, but I have a Canada-US plan. I have roaming on in the US otherwise no messages come in unless I’m on wifi. Does this mean that I’ll get charged extra with roaming on, even though I have a Canada-US plan?

Re: US roaming charges?

hTideGnow — Tue, 19 Nov 2024 00:39:33 GMT

hi @Mulatu no worry, no extra cost

everyone will get this text with or without Canada-US plan or US roaming. just ignore it and start using the service (turn on mobile roaming and connect to T-Mobile or At&T or Verizon)

Re: US roaming charges?

Mulatu — Tue, 19 Nov 2024 00:42:32 GMT

Thanks for that. Much appreciated!

Re: US roaming charges?

computergeek541 — Mon, 14 Jul 2025 17:42:37 GMT