can't login

WorkKing — Tue, 19 Nov 2024 06:56:22 GMT

cant login, keep looping back. What to do

Re: can't login

hTideGnow — Mon, 18 Nov 2024 23:09:47 GMT

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: can't login

WorkKing — Mon, 18 Nov 2024 23:13:53 GMT

how to open that mode?

Re: can't login

hTideGnow — Mon, 18 Nov 2024 23:14:51 GMT

hi @WorkKing on the browser window, click the 3 dots or 3 lines in top right and select Open Incognito mode

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