topic Re: Cannot make calls or receive calls. in Get Support

Cannot make calls or receive calls.

pc8202 — Mon, 18 Nov 2024 20:03:06 GMT

This is strange issue. I have been talking to an agent about this but haven't found a solution.

I cannot make calls or receive calls with the PM sim card. I have even gotten a new sim card. Texting and data works fine.

The PM sim card works fine in another phone that I have. My other Telus sim card works fine on this phone but for some reason PM sim in this phone doesn't work for calls.

Have done all the list of settings and resets.

Reboot many times

Remove and insert sim many times

Reset network settings many times

Airplane mode on and off

I don't have volte settings on my phone.

Reset APN.

Everything was working fine up to a week ago.

Any suggestions would be appreciated.

Re: Cannot make calls or receive calls.

hTideGnow — Mon, 18 Nov 2024 20:04:35 GMT

HI @pc8202

APN won't help with voice calls

it is a problem with your device, possibly some network bands problem.

What brand and model your phone?

Re: Cannot make calls or receive calls.

hairbag1 — Mon, 18 Nov 2024 20:05:52 GMT

@pc8202

try disabling volte if its enabled OR try enabling volte if its not.

Re: Cannot make calls or receive calls.

slusagm — Mon, 18 Nov 2024 20:06:01 GMT

i think it is VoLTE problem since Telus sim card works on yours

Telus allows all phones use VoLTE, but PM has a shortlist for VoLTE.

Re: Cannot make calls or receive calls.

hTideGnow — Mon, 18 Nov 2024 20:07:19 GMT

HI @slusagm

could be a VoLTE problem.

But there is a post yesterday telling us PM has opened up VoLTE to all phones since Nov 13. But so far only one post mentioned that and no official announcement

Re: Cannot make calls or receive calls.

slusagm — Mon, 18 Nov 2024 20:08:41 GMT

oh, that is new.

but I just checked PM's VoLTE page, they still posting the shortlist, no update yet

Re: Cannot make calls or receive calls.

pc8202 — Mon, 18 Nov 2024 20:09:30 GMT

It's a Huawei phone which may be the issue if they changed some volte parameters recently. This is a lower end Huawei phone Nova 4e and there doesn't seem to be any volte settings on it.

Re: Cannot make calls or receive calls.

hTideGnow — Mon, 18 Nov 2024 20:10:44 GMT

HI @pc8202

so, it is a problem with 3G in your area

can you change your network mode to 3G only or WCDMA only? check if the phone can connect under 3G or WCDMA. If it does not connect at all, that would be the reason

Re: Cannot make calls or receive calls.

slusagm — Mon, 18 Nov 2024 20:12:05 GMT

then it is interesting why Telus sim work and not PM. But since the PM sim works on another phone, pretty sure it is not the sim or account problem, but the phone. Maybe time to upgrade?

Re: Cannot make calls or receive calls.

pc8202 — Mon, 18 Nov 2024 20:15:25 GMT

Haha. Yes. That's always a solution. Trying to put it off a bit longer...

Re: Cannot make calls or receive calls.

AK32 — Mon, 18 Nov 2024 20:16:04 GMT

given all the work you've done to troubleshoot, it sounds like its an issue with the device itself. since the sim card works on another device, the service isnt the issue. perhaps it could be a compatibility issue with your phone and telus/public mobile.

Do you have anyone that can let you try another provider/sim card in your phone? If that doesnt work either, its almost a sure thing its a device issue.

Re: Cannot make calls or receive calls.

slusagm — Mon, 18 Nov 2024 20:55:06 GMT

3G is going away and you might want to do it sooner than later 🙂

Re: Cannot make calls or receive calls.

Skins88 — Tue, 19 Nov 2024 01:22:01 GMT

I have the same problem with my LG G6 phone - no phone calls in or out, but have text messages. Today I purchased another PM Sim card & it installed fine, but I still get no phone calls in or out. What has changed in this last week or so - because it all worked well till just recently ?

Re: Cannot make calls or receive calls.

Skins88 — Tue, 19 Nov 2024 01:41:18 GMT

PS - I did try my original PM Sim card in a NORD One Plus phone & it did the same thing - no phone calls in or out.

Something hapenned last week ... what & why ??

Re: Cannot make calls or receive calls.

pc8202 — Tue, 19 Nov 2024 01:49:08 GMT

Unfortunately my last msg from tech support is is a phone problem. Contact the phone manufacturer.

Please msg them so they know something has happened.

Re: Cannot make calls or receive calls.

Skins88 — Tue, 19 Nov 2024 01:52:55 GMT

How many phone brands are going to be affected ? I can hardly wait to message LG - yikes !!

Re: Cannot make calls or receive calls.

slusagm — Tue, 19 Nov 2024 02:01:48 GMT

@pc8202 and @Skins88 I think only older phones have this problem. But I just read couple posts saying the service come back magically after couple days. Try reboot your phone every couple hours for update

also, try set the network mode to 3G and check if voice calls work

Re: Cannot make calls or receive calls.

pc8202 — Tue, 19 Nov 2024 02:23:24 GMT

@Skins88 I meant msg PM. Haha.

Re: Cannot make calls or receive calls.

pc8202 — Tue, 19 Nov 2024 02:24:27 GMT

Thanks. Will def. Keep doing that. Can you post link to thread?

Re: Cannot make calls or receive calls.

slusagm — Tue, 19 Nov 2024 02:33:53 GMT

this guy has an Oppo and his phone back to life today

https://productioncommunity.publicmobile.ca/t5/Get-Support/Public-Mobile-system-suddenly-doesn-t-support-my-phone-Purchased/m-p/1274627/highlight/true#M878973