topic Re: Can't Receive Activation Code in Get Support

OTA eSim Code

Cunha01 — Mon, 18 Nov 2024 19:37:25 GMT

Hello,

Not receiving OTA 6 digit activation code on the phone.

Already rebooted phone

QR code also says not able to activate, new subsction, new number

Re: OTA eSim Code

hTideGnow — Mon, 18 Nov 2024 19:08:56 GMT

HI @Cunha01

The Community here are just customers like you. To protech yourself, remove your phone number. You can click on the down arrow on top right of your post and click Edit Message

For the OTA code, are you porting the number? did you get the code on your old carrier sim? Maybe make sure your old sim card still connected to a phone

And with you new PM eSim, make sure PM eSim is Primary and "Turn on this line" is enabled

if same, still not get the code, ask support agent to help. Please submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: OTA eSim Code

eddieO — Mon, 18 Nov 2024 19:08:34 GMT

@Cunha01, for the eSIM, did you receive the email from Public Mobile with a QR code to scan? Scanning the code should to the eSIM setup for you but you will need to have the Public Mobile app installed on your device.

Re: OTA eSim Code

slusagm — Mon, 18 Nov 2024 19:21:35 GMT

are you talking about the installation of esim? you don't need the code to install, you just need the Public Mobile app and it should have installed for you at the end of the activation. Check the sim manager and see if PM esim is there

Can't Receive Activation Code

Cunha01 — Mon, 18 Nov 2024 19:49:10 GMT

Hi,

I can't receive the 6 digit OTA code on my phone, no messages coming through. Rebooted phone, nothing. Scanned the QR code received ny email - Says it's not possible to activate.

This is a new activation and new number...

Re: Can't Receive Activation Code

hTideGnow — Mon, 18 Nov 2024 19:51:57 GMT

HI @Cunha01

iPhone or Android?

the error saying it is not possible to activate could be because the sim already installed by PM app. Did you check your Sim Manager or Settings-> Cellular screen? check if Public Mobile esim is there

if not, you will have to ask PM support agent to help. I already posted the way to contact them on the first reply above. Please check

Re: Can't Receive Activation Code

slusagm — Mon, 18 Nov 2024 19:53:37 GMT

if problem with esim installation, you need PM to help. They might ask you to get another esim via the app or worst case, ask you to change to physical sim first. So, ask PM. You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't Receive Activation Code

Cunha01 — Mon, 18 Nov 2024 19:55:51 GMT

It's an iphone

Re: Can't Receive Activation Code

hTideGnow — Mon, 18 Nov 2024 19:57:49 GMT

@Cunha01 wrote:
It's an iphone

HI @Cunha01

then check, Settings-> Cellular, do you see Public Mobile esim there? If it is there, the error you got from QR code was simply because it is already installed

Make sure you don't have another esim or physical sim card in the phone. Make sure PM esim is set as Primary and "Turn on this line" is set

Re: Can't Receive Activation Code

Cunha01 — Mon, 18 Nov 2024 20:37:39 GMT

eSim is there, shows Telus Network but I have no data, apparantly not registed or activated and I can't activate it, any help from Public on this? Why so long?

Re: Can't Receive Activation Code

hairbag1 — Mon, 18 Nov 2024 20:41:59 GMT

@Cunha01 wrote:
eSim is there, shows Telus Network but I have no data, apparantly not registed or activated and I can't activate it, any help from Public on this? Why so long?

So you used the Public Mobile app on your cell to activate your new account, right ? Can you dial 611 with your cell to hear current plan status.

Re: Can't Receive Activation Code

hTideGnow — Mon, 18 Nov 2024 20:44:56 GMT

@Cunha01 wrote:
eSim is there, shows Telus Network but I have no data, apparantly not registed or activated and I can't activate it, any help from Public on this? Why so long?

HI @Cunha01

you said it is showing Telus, are you porting your number form Telus to Public Mobile?

Re: Can't Receive Activation Code

Cunha01 — Mon, 18 Nov 2024 20:47:38 GMT

No, sorry it's an iPad but 3G- Used it before with another carrier. eSim is there, shows Telus.

I have no date at all and can't receive their message to activate it. The previous carrier did send messaged no issues.

Re: Can't Receive Activation Code

hTideGnow — Mon, 18 Nov 2024 20:50:23 GMT

@Cunha01 wrote:
No, sorry it's an iPad but 3G- Used it before with another carrier. eSim is there, shows Telus.
I have no date at all and can't receive their message to activate it. The previous carrier did send messaged no issues.

HI @Cunha01

that is the reason, iPad cannot receive the text

usually people need to activate it with a physical sim first. After the activation code is received, then change to esim on the iPad

So, what you need to do now is to ask support to see how they can help. They might still ask you to change it back to physical sim first, then change the esim after all setup completed

please message support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't Receive Activation Code

Cunha01 — Mon, 18 Nov 2024 21:00:16 GMT

I messaged them already a few times but not replying... Just when I urgently need this fixed... 😢

Re: Can't Receive Activation Code

hTideGnow — Mon, 18 Nov 2024 21:02:44 GMT

hi @Cunha01

yes, at this moment, pretty much they are the only one that can help

you checked the Community inbox yet? if over 4 hours already, message them again

and would you consider getting a physical sim card first? for most iPad activation, people need to use an iPhone to activate the physical sim card first, get that code step done before putting the sim on the iPad

Re: Can't Receive Activation Code

Cunha01 — Mon, 18 Nov 2024 21:04:30 GMT

It will be very hard for me to get a physical one at this moment, that's why I opted for the eSim

Re: Can't Receive Activation Code

hTideGnow — Mon, 18 Nov 2024 21:05:52 GMT

hi @Cunha01

maybe via Amazon?

Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/
Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM

Re: Can't Receive Activation Code

hairbag1 — Mon, 18 Nov 2024 22:29:09 GMT

@Cunha01

if you're in a larger city, look if there's a Mobile Klinik in your vicinity as they usually have PM sims available for sale.

Re: Can't Receive Activation Code

WorkKing — Mon, 18 Nov 2024 23:19:54 GMT

you need to check the message box here. Last time, I asked them something, they resolved all in an hour