topic Re: Autopay stop working in Get Support

Autopay stop working

victor_900 — Mon, 18 Nov 2024 18:12:14 GMT

Hello There

This past Saturday I got a message saying that I have no fund in my account , which should not be cause, it has autopay set up and the cc is update. I tried to login into my account and it couldn't send me the text code. Now I got the code using my email.

I would like any admi to check my account and see if there is something wrong with it. Why I don't get the code text when login

Re: Autopay stop working

hTideGnow — Mon, 18 Nov 2024 18:14:33 GMT

HI @victor_900

but you can get the code via email, right?

yes, Autopay fails sometimes for no reason. But have you make a manual payment resume service yet? if not, and if you can login with getting the 2FA code via email, use this link to load funds to resume service:

https://myaccount.publicmobile.ca/en/account/payment/funds/card

But if you cannot login and need PM support to check and help, please message them using direct messge:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Autopay stop working

Handy1 — Mon, 18 Nov 2024 18:14:53 GMT

@victor_900 this is public forum of customers like you for support you need to engage them

send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Autopay stop working

Handy1 — Mon, 18 Nov 2024 18:30:11 GMT

@victor_900 When you joined public mobile did you first have a temp PM phone number and port number over after activation? If so in your account profile page “manage eversafe “ check and update the number to your current phone number and you should get the code sent to phone after that

Re: Autopay stop working

computergeek541 — Mon, 18 Nov 2024 20:18:07 GMT